Brandi Gaither
Henryetta,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Supervisor - Patient Support Representative
Resource Corporation of America
Okmulgee, OK
06.2021 - 03.2026
- Trained and mentored team members on efficient workflow practices.
- Resolved conflicts and facilitated communication between team members to enhance workplace harmony.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established team priorities, maintained schedules and monitored performance.
Cashier
Everyone's Cash- BCV Holdings
Okmulgee, OK
09.2011 - 05.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Maintained accurate cash register balances through diligent record-keeping practices.
- Conducted daily cash reconciliation, identifying and correcting variances promptly.
- Assisted in promotional activities, effectively communicating offers to customers for increased sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Personal Banker
Citizens Security Bank (Mabrey Bank)
Okmulgee, OK
08.2006 - 07.2011
- Cultivated strong relationships with clients to understand financial needs and provide tailored banking solutions.
- Streamlined account opening processes, reducing wait times and improving customer satisfaction scores.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Associate of Science - Accounting
OSU - Okmulgee
Okmulgee, OK12-1999
High School Diploma -
Dewar Public School
Dewar, OK 05-1996
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Analytical thinking
- Processes and procedures
- Microsoft Word and Excel experience Paycom and Paylocity knowledge
Timeline
Supervisor - Patient Support Representative
Resource Corporation of America
06.2021 - 03.2026
Cashier
Everyone's Cash- BCV Holdings
09.2011 - 05.2021
Personal Banker
Citizens Security Bank (Mabrey Bank)
08.2006 - 07.2011
Associate of Science - Accounting
OSU - Okmulgee
High School Diploma -
Dewar Public School