Brandi Gallegos
WACO,TX
Summary
Driven customer service professional with proven problem-solving abilities and active listening skills, honed at Atmos Energy and H-E-B Grocery. Excelled in high-stress situations, enhancing customer loyalty and team productivity through effective dispute resolution and mentoring. Skilled in Microsoft Outlook and payment processing, achieving significant improvements in service levels. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Atmos Energy
06.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Cashier
H-E-B Grocery
05.2008 - 04.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Waco High School
Waco, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Payment Processing
- Microsoft Outlook
- Microsoft PowerPoint
Timeline
Customer Service Representative
Atmos Energy
06.2018 - Current
Customer Service Cashier
H-E-B Grocery
05.2008 - 04.2019
High School Diploma -
Waco High School
Similar Profiles
JUSTIN KIRK CARROWAYJUSTIN KIRK CARROWAY
Senior Service Technician at Atmos EnergySenior Service Technician at Atmos Energy
Leslie ChavesLeslie Chaves
Sr Dispatcher at Atmos EnergySr Dispatcher at Atmos Energy
Zachary KeyesZachary Keyes
Construction Operator at Atmos EnergyConstruction Operator at Atmos Energy
Travis GoldenTravis Golden
Survey Technician at Atmos EnergySurvey Technician at Atmos Energy
Ernesto LopezErnesto Lopez
Office Assistant at R & A Associates, IncOffice Assistant at R & A Associates, Inc