Brandi Garcia
Coolidge,AZ
Summary
With nine years of experience at GM, my dedication to providing exceptional customer service has been unwavering. Additionally, my strong time management skills consistently enable me to meet and exceed expectations. Active participation in various committees within the company has further enriched my understanding of our organization's values and goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Account Representative
GM Financial
05.2015 - 02.2018
- Handled incoming and outgoing calls efficiently.
- Provided timely assistance to address and fulfill service needs.
- Performed comprehensive skip tracing to locate individuals through various investigative methods.
Collections Support Clerk II
GM Financial
02.2018 - Current
- Facilitated opening and closing of repossessions.
- Craft letters for effective communication.
- Executed database system improvements for efficient process extensions.
- Communicate effectively with repo agents/management
- Faxed, scanned, and mailed documents efficiently.
Assistant Manager
Payless ShoeSource
09.2011 - 08.2024
- Facilitated transitions between shifts by performing key morning and evening duties effectively.
- Completed mid-day and nightly bank deposits.
- Performed comprehensive yearly audits to assess customer service quality.
- Coordinated shipment handling operations.
- Developed and managed store scheduling.
- Managed sales, exchanges, and returns transactions.
Education
High school or equivalent - undefined
Central Arizona College
Coolidge, AZ05.2007
Skills
- Collections
- Customer Service
- Microsoft Office
- 10-Key
Certification
AVP spotlight award
Timeline
Collections Support Clerk II
GM Financial
02.2018 - Current
Customer Account Representative
GM Financial
05.2015 - 02.2018
Assistant Manager
Payless ShoeSource
09.2011 - 08.2024
High school or equivalent - undefined
Central Arizona College
AVP spotlight award
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