Brandi Genelle Callaway
McDonough,GA
Summary
Experienced office manager with expertise in Customer Relationship Management. Skilled at delivering constructive feedback to drive performance improvement and enhance satisfaction. Passionate about creating a positive and productive workplace culture for success.
Overview
17
17
years of professional experience
Work History
Executive Office Manager
State Farm
08.2012 - Current
- Conducts training sessions for newly hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to a team of 6 or more.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contributed on average a monthly revenue of $41K by recruiting clients to promote growth and success within the business.
- Collected, arranged, and input information into database system from 30-50 emails and incoming calls per day.
TIS Direct Care Professional
Georgia Community Support & Solutions
05.2009 - 01.2013
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored 2-4 clients with mental and behavioral disabilities collectively to assess and report physical and behavioral changes to supervisors.
Behavior Data Analyst
Marcus Autism Center of Children’s Hospital of Atlanta
06.2008 - 03.2009
- Company Overview: (formerly Marcus Institute)
- Served as a one-on-one therapist in a Learning and Language Clinic to improve chances of standard classroom placement for those with learning and behavior disabilities.
- Identified patterns and trends in large data sets from behavior analysis' from those with Autism and provided actionable insights.
- Worked with individuals with special needs to increase social skills and independence.
Education
Bachelor of Science - Interdisciplinary Studies with a concentration in Biology
Georgia State University
Atlanta, GA05.2025
Skills
- Quick Books
- Microsoft Office Suite
- Salesforce CRM
- Task delegation
- Employee development
- Hiring and retention
- Crisis management
- CRM software
- Verbal and written communication
- New employee training
Accomplishments
- Child Development Associate (CDA)
- Childcare Center Directors Certification
- First Aid & CPR
- Property & Casualty Insurance License in GA, SC and AL
- Life & Health Insurance License in GA, SC and AL
Timeline
Executive Office Manager
State Farm
08.2012 - Current
TIS Direct Care Professional
Georgia Community Support & Solutions
05.2009 - 01.2013
Behavior Data Analyst
Marcus Autism Center of Children’s Hospital of Atlanta
06.2008 - 03.2009
Bachelor of Science - Interdisciplinary Studies with a concentration in Biology
Georgia State University
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