Brandi Givens
St Louis,MO
Summary
Dynamic professional with a proven track record in patient care and quality control. Skilled in vital signs monitoring and complex problem-solving, I excel in enhancing customer satisfaction and product quality. Demonstrated ability to maintain reliability and compassion under pressure, achieving significant improvements in patient and product care. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
CNA
Cori Manor Pro Nursing Home
08.2021 - 04.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Quality Control Inspector
Express Employment
11.2018 - 08.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Customer Service Cashier
Ross Dress for Less
03.2014 - 05.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
MTM
12.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certificate Of Technical Studies - Medical Assistant
St.louis College Health Carers
St Louis, MO12.2014
Diploma - General Studies
Webster Groves High School
St Louis, MO05.2009
Skills
- Patient Care
- Vital signs monitoring
- Basic Life Support
- Bathing Assistance
- Complex Problem-Solving
- Reliable team player
- Recording vital signs
- Dementia and Alzheimer's knowledge
- Safety Precautions
- HIPAA Compliance
- Compassionate
- Product Inspection
- Quality Control
- Defect Identification
- Inspections and reviews
- Inspection procedures
- Quality processes
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Product Knowledge
- Customer inquiries
- Customer Focus
- POS System Operation
- Refund handling
- Merchandise Restocking
- Data entry proficiency
N
If given the opportunity I would be a great assit to your team
*
If given the opportunity I would be a great asset to your team!
Timeline
CNA
Cori Manor Pro Nursing Home
08.2021 - 04.2024
Quality Control Inspector
Express Employment
11.2018 - 08.2021
Customer Service Cashier
Ross Dress for Less
03.2014 - 05.2018
Customer Service Representative
MTM
12.2013 - 09.2014
Certificate Of Technical Studies - Medical Assistant
St.louis College Health Carers
Diploma - General Studies
Webster Groves High School
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