Brandi Graham
Norcatur,KS
Summary
Dynamic Administrative Assistant with a proven track record at Mapes & Miller, excelling in customer service and data entry. Demonstrated ability to maintain confidentiality and manage complex databases, enhancing office efficiency. Skilled in fostering professional relationships and streamlining administrative processes, contributing to a positive and productive work environment.
Overview
2017
2017
years of professional experience
Work History
Administrative Assistant
Mapes & Miller
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Solutions North Bank
Norton, KS
01.2015 - 10.2016
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
Cosmetology
Hays Academy of Hair Design
Hays, KS2012
High School Diploma -
Norton County High School
Norton, Kansas2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Solutions North Bank
01.2015 - 10.2016
Administrative Assistant
Mapes & Miller
Cosmetology
Hays Academy of Hair Design
High School Diploma -
Norton County High School