Brandi Heinz
Rogersville ,TN
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tacala
Rogersville, TN
09.2016 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
Assistant Manager
Wendys Restaurant
Rogersville, TN
06.2007 - 02.2015
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Medical Assistant
Rural Health Consortium
Rogersville, TN
07.2008 - 03.2010
- Inspected equipment to ensure proper working order prior to use on patients.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Phlebotomist
Rural Health Consortium
Rogersville, TN
07.2008 - 03.2010
- Maintained accurate records of collected specimens and test results.
- Performed quality control tests on collected specimens.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided assistance to clinical staff during patient visits.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained a clean, safe, and organized work environment.
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Education
CPT, ASPT - Phlebotomy
Innate Investments
Johnson City, TN06-2024
Clinical Medical Assistant Certificate - Clinical Medical Assistant
Kingsport Adult Education
Kingsport, TN06-2008
Phlebotomy Certificate - Phlebotomy
Kingsport Adult Education
Kingsport, TN08-2007
High School Diploma -
Cherokee High School
Rogersville, TN05-2007
Skills
- Leadership
- Vital Sign Monitoring
- Needs Assessment
- Patient support
- Specimen Collection
- Specimens collection and processing
- Glucose testing
- Drug screening
- Vital signs monitoring
- Medical Equipment Maintenance
- Laboratory Testing
- Paperwork Processing
- Data Entry
- Patient Care
- Venipuncture Expertise
- Communication abilities
- Sanitation and sterilization
Certification
- State Of Tennessee Certificate Clinical Medical Assistant 6/11/08
- State Of Tennessee Certificate Phlebotomy 8/23/07
- American Society Of Phlebotomy CPT, ASPT 6/11/24
Timeline
Assistant Manager
Tacala
09.2016 - Current
Medical Assistant
Rural Health Consortium
07.2008 - 03.2010
Phlebotomist
Rural Health Consortium
07.2008 - 03.2010
Assistant Manager
Wendys Restaurant
06.2007 - 02.2015
CPT, ASPT - Phlebotomy
Innate Investments
Clinical Medical Assistant Certificate - Clinical Medical Assistant
Kingsport Adult Education
Phlebotomy Certificate - Phlebotomy
Kingsport Adult Education
High School Diploma -
Cherokee High School
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