BRANDI HOPE
Danville,IL
Summary
Customer Service Advocate with 20-years background in consumer financing, loan administration, default management and customer service. Excellent analytical and communication skills. Customer- service focused Advocate offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Personable, Productive, Well-qualified, Dependable, and Hands-on individual.
Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions.
Overview
22
22
years of professional experience
Work History
Retail Merchandiser
Hallmark
02.2022 - Current
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
Loan Officer
New Horizon Credit Union
07.2019 - 02.2022
- Develops loan applications by evaluating applicant information and documentation
- Evaluates loan applications and documentation by informing applicant of additional requirements
- Rejects loans by explaining deficiencies to applicants
- Schedules and tracks closing dates, contingency dates, and loan lock expirations
- Approves loans by issuing checks or forwarding applications to loan committee
- Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarizations, and collecting fees
- Prepares and submits timely and accurate loan files
- Helps customers by answering questions and responding to requests
- Maintains customer confidence by keeping loan information confidential
Secretarial Assistant
Dave Harby - COUNTRY Financial representative
08.2016 - 07.2019
- Assisting the agent with car and home quotes
- Worked closely with Dave Harby; Insurance Agent during Insurance situations, handling such tasks as conducting research, fielding phone calls and using [Skill]
- Customer service to clients one on one paying bills, claims, and other issues that arises
Customer Service Concierge Advocate II
Blue Cross Blue Shield
01.2003 - 05.2016
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked with Medical Insured customers to understand needs and provide answers to questions and solve problems
- Handled 100 calls per 8 hour shift to address customer inquiries and concerns
- Medical general knowledge including Medicaid and Medicare
- Knowledge of membership, auditing, contracts/abs, claim processing/adjusting, and coding
Education
Business - Some college (No degree)
Danville Area Community College
Danville, ILHigh School Diploma - undefined
Oakwood High School
Fithian, IL01.1995
Skills
- Financial skills
- Time management skills
- Knowledge of financial software
- Customer service
- Thoroughness
- Confidentiality
- Analyzing information
- Decision making
- Strong verbal communication
- Detail-oriented
- Cash Handling
- Master of QuickBooks
- Team Player
- Extremely organized
- Customer service-focused
- Plan-o-gram creation
- Interior and exterior displays
- In-store support
Timeline
Retail Merchandiser
Hallmark
02.2022 - Current
Loan Officer
New Horizon Credit Union
07.2019 - 02.2022
Secretarial Assistant
Dave Harby - COUNTRY Financial representative
08.2016 - 07.2019
Customer Service Concierge Advocate II
Blue Cross Blue Shield
01.2003 - 05.2016
High School Diploma - undefined
Oakwood High School
Business - Some college (No degree)
Danville Area Community College
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