Kathryn Dorneman
Scranton,Pennsylvania
Summary
Dynamic professional with a strong background in retail merchandising at Hallmark, adept at enhancing product displays and driving customer engagement. Proven expertise in visual merchandising and exceptional customer service skills, consistently improving inventory management and team training to elevate overall performance. Committed to delivering impactful results in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Retail Merchandiser
Hallmark
11.2023 - Current
- Executed visual merchandising strategies to enhance product displays and increase customer engagement.
- Collaborated with store teams to ensure compliance with brand guidelines and promotional signage.
- Conducted inventory assessments to maintain optimal stock levels and prevent shortages.
- Provided training and support to new team members on merchandising standards and best practices.
Administrative Assistant
PNC Bank
03.1998 - 11.2002
- Coordinated schedules and meetings for senior executives, optimizing time management and resource allocation.
- Streamlined office processes, enhancing workflow efficiency and reducing administrative delays.
- Developed and maintained filing systems, ensuring accurate documentation and easy retrieval of information.
- Managed correspondence and communications, facilitating effective interactions between departments and clients.
Customer Service Representative
PNC Bank
06.1995 - 03.1998
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed customer accounts, ensuring accurate information and prompt updates.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new employees on company policies, procedures, and best practices in customer engagement.
Administrative Assistant, Legal Department
PNC Bank
05.1987 - 06.1995
- Managed scheduling and coordination of meetings for senior leadership.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in preparing reports and presentations for internal stakeholders.
- Processed and tracked financial transactions, ensuring accuracy and compliance.
Education
High School Diploma -
Scranton Tech High School
Scranton, PASkills
- Visual merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- Customer Service skills
- Bank/financial cross sale skills
Accomplishments
Almost 20 years of banking and financial experience with Northeastern Bank and PNC Bank.
Timeline
Retail Merchandiser
Hallmark
11.2023 - Current
Administrative Assistant
PNC Bank
03.1998 - 11.2002
Customer Service Representative
PNC Bank
06.1995 - 03.1998
Administrative Assistant, Legal Department
PNC Bank
05.1987 - 06.1995
High School Diploma -
Scranton Tech High School