Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Jefferson

Summary

Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at meeting business targets while giving customer positive experiences. Trained in multiple areas, flexible with changing business needs.

Overview

11
11
years of professional experience

Work History

Cashier/Sales Associate

Academy Sports + Outdoors
02.2023 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.

Package Handler

FedEx:Ground
10.2020 - 11.2021
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.

Stock Room Associate /Retail Cashier

Burlington
06.2020 - 01.2021
  • Enhanced stock room efficiency by implementing a streamlined inventory management system.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
  • Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
  • Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
  • Shelved new and returned inventory according to proper storage procedures.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Prepared pallets for shipment or use by sales floor employees.


Cashier

Costco
12.2018 - 01.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.

Cashier/Store Associate

Marshalls
11.2017 - 12.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Office Assistant

RDRC
06.2013 - 09.2013
  • Enhanced office efficiency by organizing and maintaining a comprehensive filing system for student records.
  • Streamlined communication between school staff, parents, and students by managing phone calls, emails, and in-person inquiries.
  • Supported the school administration with accurate data entry for student enrollment, attendance, and academic performance.
  • Managed confidential information with discretion while handling sensitive documents such as student transcripts and personnel files.
  • Facilitated smooth operations during standardized testing periods by organizing exams, proctoring tests, and ensuring adherence to test procedures.
  • Maintained a welcoming front office environment for visitors through professional customer service skills and maintaining a clean space.

Education

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

Excelsior Preparatory High School
Springfield Gardens, NY
06.2017

Skills

  • Product Recommendations
  • Drawer balancing
  • Reports and documents
  • Complex Problem-Solving
  • Staff Training
  • Fraud Prevention Awareness
  • Reliability and punctuality
  • Patience and Empathy
  • Basic Math Competence
  • Multitasking
  • Pricing and Markdowns

Timeline

Cashier/Sales Associate

Academy Sports + Outdoors
02.2023 - 01.2024

Package Handler

FedEx:Ground
10.2020 - 11.2021

Stock Room Associate /Retail Cashier

Burlington
06.2020 - 01.2021

Cashier

Costco
12.2018 - 01.2019

Cashier/Store Associate

Marshalls
11.2017 - 12.2018

Office Assistant

RDRC
06.2013 - 09.2013

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Excelsior Preparatory High School

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Brandi Jefferson