Brandi Johnson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Child Care Worker
Washington State
Bothell, WA
11.2023 - Current
- Identified individual children''s needs and tailored care plans accordingly, resulting in personalized attention and support for each child.
- Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.
- Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
Habilitation and Respite Support Care
Arizona Autism United
Chandler, AZ
07.2023 - Current
- Reduced behavioral issues with the implementation of positive behavior management techniques.
- Developed trust-based relationships with clients by demonstrating empathy, patience, and understanding during challenging situations.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Technical Support Representative
Verizon Wireless
Chandler, AZ
06.2014 - 03.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed high levels of call flow and responded to billing, customer service, sales and technical support needs.
Habilitation and Respite Support Care
Public Partnerships, PPL
Arizona
04.2011 - Current
- Implemented written goals from treatment plans to enhance patient outcomes.
- Delivered training needs, behavior management and communication to support goal plans.
- Instructed and reinforced target outcomes to help individuals achieve goals.
Education
High School Diploma - General Studies
Tempe Accelerated High School
Tempe, AZ05.2005
Skills
- Written and Oral Communications
- Investigate Claims
- Call Center Operations
- Merchandise Orders and Exchanges
- Order and Refund Processing
- Efficient Data Entry
- Complaint Resolution
- Good Listening Skills
- Customer Support
- Brand Promotion
- Sales and Upselling
- Call Volume and Quality Metrics
Certification
- First Aid/CPR Certified
- Article 9 Training - June 2023-2026
- Fingerprint clearance card- May 2023-May 2028
Timeline
Community Child Care Worker
Washington State
11.2023 - Current
Habilitation and Respite Support Care
Arizona Autism United
07.2023 - Current
Technical Support Representative
Verizon Wireless
06.2014 - 03.2023
Habilitation and Respite Support Care
Public Partnerships, PPL
04.2011 - Current
High School Diploma - General Studies
Tempe Accelerated High School