Brandi Johnson
Public Partnerships, PPL
14
years of professional experience
1
Certification
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Community Child Care Worker
2 Years 10 Months- Identified individual children''s needs and tailored care plans accordingly, resulting in personalized attention and support for each child.
- Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.
- Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
Habilitation and Respite Support Care
3 Years 2 Months- Reduced behavioral issues with the implementation of positive behavior management techniques.
- Developed trust-based relationships with clients by demonstrating empathy, patience, and understanding during challenging situations.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Technical Support Representative
8 Years 9 Months- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed high levels of call flow and responded to billing, customer service, sales and technical support needs.
Habilitation and Respite Support Care
15 Years 5 Months- Implemented written goals from treatment plans to enhance patient outcomes.
- Delivered training needs, behavior management and communication to support goal plans.
- Instructed and reinforced target outcomes to help individuals achieve goals.
Education
High School Diploma - General Studies
Skills
Written and Oral Communications
Investigate Claims
Call Center Operations
Merchandise Orders and Exchanges
Order and Refund Processing
Efficient Data Entry
Complaint Resolution
Good Listening Skills
Customer Support
Brand Promotion
Sales and Upselling
Call Volume and Quality Metrics
Certification
- First Aid/CPR Certified
- Article 9 Training - June 2023-2026
- Fingerprint clearance card- May 2023-May 2028
Timeline
Community Child Care Worker
Washington State
11.2023 - CurrentRead More
Habilitation and Respite Support Care
Arizona Autism United
07.2023 - CurrentRead More
Technical Support Representative
Verizon Wireless
06.2014 - 03.2023Read More
Habilitation and Respite Support Care
Public Partnerships, PPL
04.2011 - CurrentRead More
Tempe Accelerated High School
High School Diploma from General Studies
Read More