Summary
Overview
Work History
Education
Certification
Timeline
Generic

Brandi Johnston, LPC

Summary

Driven and resourceful leader with knack for optimizing operational processes and fostering team collaboration. Possesses deep understanding of project management and strategic planning, along with expertise in process improvement and resource allocation. Aims to leverage skills to streamline operations and drive company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Director of Operations

Magellan Health
05.2024 - Current
  • Led change management efforts to successfully implement new technologies and systems across the organization.
  • Enhanced customer satisfaction by focusing on continuous improvement of products and services.
  • Boosted revenue growth with strategic business development initiatives.
  • Revamped reporting structures to provide more accurate insight into departmental performance metrics.
  • Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
  • Developed and executed operational plans to achieve organizational goals.
  • Mentored team members, fostering a culture of professional growth and development.
  • Improved overall productivity by identifying areas for improvement and implementing necessary changes.
  • Streamlined operations by implementing efficient processes and workflow strategies.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented, and revised operational policies and guidelines.

Clinical Director

Magellan Health
12.2020 - 04.2024
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
  • Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
  • Lead and evaluated utilization management programs to ensure compliance with state contracts and NCQA standards.
  • Identify improvement opportunities and manage cost-of-care initiatives.
  • Collaborated with cross-functional teams, including Quality Improvement, Analytics, Finance, and Network, to optimize care quality, service, and cost management.
  • Improved overall clinic functioning by creating standardized processes and procedures for daily operations for improved efficiency and reduced costs.
  • Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.

Senior Manager

Magellan Health
11.2013 - 11.2020
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Monitored care management staff performance, ensuring adherence to efficiency goals and key metrics such as case volume, closure rates, and handle times.
  • Led statewide implementation of the Coordinated System of Care, developing operational procedures to support its success.


Education

Master of Arts - Counseling And Guidance

Louisiana Tech University
Ruston, LA
08.2000

Bachelor of Science - Psychology

Louisiana State University
Shreveport
05.1998

Certification

Licensed Professional Counselor - 2005

Licensed Professional Counselor Supervisor- 2009

Timeline

Senior Director of Operations

Magellan Health
05.2024 - Current

Clinical Director

Magellan Health
12.2020 - 04.2024

Senior Manager

Magellan Health
11.2013 - 11.2020

Master of Arts - Counseling And Guidance

Louisiana Tech University

Bachelor of Science - Psychology

Louisiana State University
Brandi Johnston, LPC