Brandi Justice
Kankakee,IL
Summary
Motivated business professional bringing 6 years of entrepreneurial experience. Reliable professional with experience in providing superior customer service.
Overview
12
12
years of professional experience
Work History
Business Owner
Core Fitness For Women INC
Kankakee Illinois
04.2019 - Current
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Utilized effective record-keeping system for tracking customer information.
- Increased client retention through consistent communication, motivation, and support.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Bank Teller
Centrue Bank
Kankakee Illinois
06.2016 - 04.2019
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Educated customers on use of banking website and mobile apps.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Customer Service
Kmart, Sears Holding
Bradley, IL
04.2012 - 04.2016
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
High School Diploma -
Bradley Bourbonnais Community High School
Bradley, IL2012
Skills
- Customer Service
- Driven and Determined
- Escalation management
- Problem Resolution
Timeline
Business Owner
Core Fitness For Women INC
04.2019 - Current
Bank Teller
Centrue Bank
06.2016 - 04.2019
Customer Service
Kmart, Sears Holding
04.2012 - 04.2016
High School Diploma -
Bradley Bourbonnais Community High School