Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Justice

Kankakee,IL

Summary

Motivated business professional bringing 6 years of entrepreneurial experience. Reliable professional with experience in providing superior customer service.

Overview

12
12
years of professional experience

Work History

Business Owner

Core Fitness For Women INC
04.2019 - Current
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Utilized effective record-keeping system for tracking customer information.
  • Increased client retention through consistent communication, motivation, and support.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Bank Teller

Centrue Bank
06.2016 - 04.2019
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Educated customers on use of banking website and mobile apps.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Customer Service

Kmart, Sears Holding
04.2012 - 04.2016
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Education

High School Diploma -

Bradley Bourbonnais Community High School
Bradley, IL
2012

Skills

  • Customer Service
  • Driven and Determined
  • Escalation management
  • Problem Resolution

Timeline

Business Owner

Core Fitness For Women INC
04.2019 - Current

Bank Teller

Centrue Bank
06.2016 - 04.2019

Customer Service

Kmart, Sears Holding
04.2012 - 04.2016

High School Diploma -

Bradley Bourbonnais Community High School

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Brandi Justice