Summary
Overview
Work History
Education
Skills
Timeline
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BRANDI Koleski

Brighton,TN

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

18
18
years of professional experience

Work History

CSN, Private Brands Outreach Associate

Amazon.com
09.2015 - 06.2024
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.

SALES ASSOCIATE

Dollar General
04.2015 - 08.2015
  • Closely worked with customers to determine their needs, answer their questions about products, and assisted with the checkout process
  • Able to promptly resolve customer complaints and ensure maximum client satisfaction
  • Stayed up-to-date with new product features and maintained store's visual appearance to the highest standards

OWNER/PROPRIETOR

Kensho Therapeutic Massage
05.2006 - 09.2010
  • Handled responsibilities such as creating business plans, arranging financing, hiring staff, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities
  • Develop, market, and facilitate 'Mommy & Me Massage Class', City of Largo, FL Community Center

Education

Certification Program - Personal Fitness Trainer

National Academy of Sports Medicine
Gilbert, AZ
01-2022

High School -

REMINGTON COLLEGE
LARGO, FL
01.2006

Skills

  • Call center experience
  • Complaint Handling
  • Customer Focus
  • Active Listening
  • Professional telephone demeanor
  • Problem-solving abilities
  • Data Entry
  • Administrative Support
  • De-Escalation Techniques
  • Customer Education
  • Follow-up skills
  • Live chat support

Timeline

CSN, Private Brands Outreach Associate

Amazon.com
09.2015 - 06.2024

SALES ASSOCIATE

Dollar General
04.2015 - 08.2015

OWNER/PROPRIETOR

Kensho Therapeutic Massage
05.2006 - 09.2010

Certification Program - Personal Fitness Trainer

National Academy of Sports Medicine

High School -

REMINGTON COLLEGE

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BRANDI Koleski