Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Konfederath

Arcade,NY

Summary

Passionate and highly motivated professional with 2+ years of experience and a proven knowledge of medical records collection, clinical trials, and customer service. Currently acting as a liaison for case load of 100+ patients while resolving escalations and invoice discrepancies Starts everyday with passion and integrity, focusing on securing a responsible career opportunity to improve mental health care using relevant skills, while making a significant contribution to the success of my employer and their patients. Life is short, let's make an impact.

Overview

11
11
years of professional experience

Work History

Record Opertations

Invitae
08.2021 - 12.2023
  • Act as a liaison between patients and providers to obtain their required records for available clinical trials
    •Evaluated and negotiated provider invoices with a consistent 90% success rate
    •Successfully manage a caseload of 100+ patients consistently including provider escalations and served as the primary contact between provider and patient
    •Defined problems, collected data, established facts and validated conclusions while also reviewing records for completeness,accuracy and compliance with HIPAA regulations
    •Compiled patient's medical records to document condition and treatment, provide data for research, and gain access to clinical trials
    •Created reports to track productivity which increased by 30% while providing efficient and courteous service to customers at all times
    •Operated high priority health record indexes and storage and retrieval systems to collect, classify, store and analyzed information.
    •Collaborative with internal teams cross-functionally with other departments and teams while practicing open communication with management and teammates.
    •Released collected information to persons or agencies according to regulations and met deadlines while maintaining high-quality deliverables.
    •Case processing from beginning to end while working independently
    •Participated in department projects including process controls and process improvement
    •Established long lasting relationships with providers resulting in a strong provider network
    •Passionate about working with patients and finding solutions that make their health goals possible
    •Communicated effectively with providers via phone, fax, live chat, and email to meet patient and customer needs
    •Offered provider support while responding to patient queries

Debt Resolution Specialist

Navient
01.2013 - 01.2021
  • Assisted delinquent borrowers in debt resolution based on their financial situation
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Associate of Science - Business Administration And Management

Genesee Community College
Arcade
05.2023

Skills

  • Project Management
  • Time Management Capabilities
  • Medical Record Analysis
  • Salesforce
  • Clinical Documentation Review
  • HIPAA Regulations
  • Electronic Health Records Management
  • Customer Service

Timeline

Record Opertations

Invitae
08.2021 - 12.2023

Debt Resolution Specialist

Navient
01.2013 - 01.2021

Associate of Science - Business Administration And Management

Genesee Community College

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Brandi Konfederath