Brandi Latta
Anniston,AL
Summary
Dynamic and results-driven professional with extensive experience in retail management at Big Lots. Proven expertise in cash handling and drawer balancing, complemented by strong communication skills. Successfully enhanced customer loyalty through effective staff training and operational excellence, consistently meeting business needs and driving sales growth.
Overview
19
19
years of professional experience
Work History
Cashier
Dollar General Store
03.2020 - 08.2020
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Cashier
Shell Gas Station
01.2017 - 12.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Courier
LabCorp
02.2005 - 08.2006
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified package information to check for accuracy and completeness.
- Properly documented all specimens received using [Software].
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
Furniture Manager
Big Lots
07.2001 - 08.2004
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Curtis Snyder Memorial Christian School
Harpersville, AL05-2000
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Product knowledge
- Clear communication
- Cash handling and management
- Currency counting
- Inventory control
- Loss prevention
- Retail merchandising
- Ordering and stocking
- Refund handling
- Staff training
Timeline
Cashier
Dollar General Store
03.2020 - 08.2020
Cashier
Shell Gas Station
01.2017 - 12.2018
Courier
LabCorp
02.2005 - 08.2006
Furniture Manager
Big Lots
07.2001 - 08.2004
High School Diploma -
Curtis Snyder Memorial Christian School
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