Valerie P Tsosie
Shiprock
Summary
Detail-oriented Cashier with extensive experience in cash handling and customer service. Skilled in point-of-sale operations and drawer reconciliation, ensuring accuracy and efficiency. Proven ability to enhance customer satisfaction through prompt service and effective team training. Known for maintaining organization and speed in high-pressure environments, contributing to streamlined store operations.
Overview
23
23
years of professional experience
Work History
Cashier
Navajo Tribal Utility Authority
Shiprock
11.2014 - Current
- Operated cash register and processed customer transactions efficiently.
- Managed cash drawers and balanced daily sales to ensure accurate financial reporting.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area regularly.
- Trained new cashiers on procedures and customer service to enhance team performance.
- Followed safety protocols for handling cash and equipment consistently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed credit card, cash, and check payments with a focus on transaction accuracy.
Sales associate/Assistant Store Manager
Navajo Arts & Crafts Enterprise
Shiprock
03.2006 - 08.2014
- Guided customers in selecting authentic Navajo crafts and jewelry, enhancing their shopping experience.
- Provided exceptional customer service to enhance shopping experiences.
- Collaborated with team members to manage inventory and stock levels.
- Informed customers about cultural significance of various art pieces, enriching their appreciation and understanding.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members on cash register operation, stock procedures, and customer service practices, ensuring smooth onboarding.
Wal-Mart
Sales Associates
Farmington
08.2003 - 03.2006
- Assisted customers in locating products, addressing inquiries, and providing tailored product advice.
- Assisted customers in selecting products based on needs and preferences.
- Delivered accurate information on products, prices, and services to support informed customer decisions.
- Organized displays to improve product visibility and accessibility.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Restocked shelves to maintain sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Newcomb High School
Newcomb, NM05-1998
Skills
- Point-of-sale operation
- Cash handling
- Transaction processing
- Cash register operation
- Payment collection
- Credit and cash transactions
- Drawer balancing
- Cash drawer balancing
- Receipt handling
- Payment posting
- Customer service excellence
- Customer assistance
- Customer relations
- Customer service
- Inventory management
- Inventory control
- Inventory restocking
- Merchandise restocking
- Refunds and exchanges
- Refund handling
- Basic math
- Sales reporting
- Reports and documents
- Data entry
- Adaptability to change
- Multitasking and organization
- Time management
- Time management skills
- Dependability and reliability
- Work ethic and integrity
- Decision making aptitude
- Cleaning and sanitizing
- Promotions and discounts
- ID verification
- Order packaging
- Decision making aptitude
- Refund handling
- Cash drawer balancing
- Order packaging
- Dependability and reliability
- Records maintenance
Languages
Navajo & English
Native/ Bilingual
Timeline
Cashier
Navajo Tribal Utility Authority
11.2014 - Current
Sales associate/Assistant Store Manager
Navajo Arts & Crafts Enterprise
03.2006 - 08.2014
Wal-Mart
Sales Associates
08.2003 - 03.2006
High School Diploma -
Newcomb High School