Brandi-Lee Farinas
Killeen,TX
Summary
Highly motivated individual with 4 years of Sales Associate experience and 4 years of Veterinary Technician experience. Dependable and skillful in handling animals and creating eye catching product displays. Offers experience conducting pet examinations, maintaining animal care records and preparing animals for surgery. Exceeds expectations in time management skills and dedication to complete work in a timely manner.
Overview
7
7
years of professional experience
Work History
Veterinary Technician/Surgery Coordinator
Makai Animal Clinic
Kailua, HI
11.2010 - 04.2014
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
- Documented and collected patient data in Cornerstone to maintain accuracy and security.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Kennel Technician
Leeward Pet Clinic
Waimalu, HI
09.2010 - 11.2010
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Protected animals from care errors by maintaining clear and secure tags.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Followed pet care instructions for dietary needs and medication regimens.
- Followed specific food and water schedules for different animal species.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Observed animal details such as size, condition, behavior and eating habits and documented data with Cornerstone.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Directed initiatives to provide animals with optimal exercise, behavioral support and daily care.
- Worked with more than 20+ animals each day to provide skilled bathing and grooming services.
Brand Guide
Victoria’s Secret
Honolulu, HI
09.2009 - 09.2010
- Built personal relationships with customers to promote positive experiences.
- Answered questions, pointed out important products, and offered further details about special displays to educate customers.
- Entertained customers with various products and displays for maximum engagement, fun, and lasting memories.
- Worked closely with management staff of Victoria’s Secret to create new and lucrative displays.
Sales Associate
The Pet Depot In Ewa Beach
Ewa Beach, HI
07.2007 - 08.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Helped customers locate products and checked store system for merchandise at other sites
Education
No Degree - Animal Science
University of Hawaii at Manoa
Honolulu, HIHigh School Diploma -
James Campbell High School
Ewa Beach, HI05.2009
Skills
- Organization and Time Management
- Critical Thinking
- Verbal and Written Communication
- Detail-Oriented
- Appointment Scheduling
- Customer Service
- Data Entry Software
- Medical Recordkeeping
- Preparing Treatment Rooms
- Taking Client Histories
- Time Management
- Administrative Tasks
- Administering Medications
- Cleaning and Sterilizing
- Medical Report Preparation
- Message and Report Transcription
- Collaboration and Teamwork
- Computer Proficiency
- Flexible Schedule
- Calendar and Appointment Management
- Collecting Patient Specimens and Tests
- Documentation Review
- Office Coordination
- HIPAA Compliance
- Inventory Management
- Employee Scheduling
- Adaptable and Flexible
- Scheduling Tests and Procedures
- Staff Leadership
- Data Management
- Outpatient Procedures
- Data Entry
- Relationship Building
- Office Management
- Patient Interviews
- Order Purchasing
Timeline
Veterinary Technician/Surgery Coordinator
Makai Animal Clinic
11.2010 - 04.2014
Kennel Technician
Leeward Pet Clinic
09.2010 - 11.2010
Brand Guide
Victoria’s Secret
09.2009 - 09.2010
Sales Associate
The Pet Depot In Ewa Beach
07.2007 - 08.2009
No Degree - Animal Science
University of Hawaii at Manoa
High School Diploma -
James Campbell High School