Danielle Willard
Carrollton,GA
Summary
Motivated college biology student with a strong understanding of various job roles. Proficient in sales, customer service, money handling, inventory management, and veterinary practices. Committed to acquiring in-depth knowledge of company products and services to deliver exceptional customer service. Seeking an opportunity to expand skill set, gain valuable experience, and continue education simultaneously.
Overview
7
7
years of professional experience
Work History
Veterinary Technician/ Surgery Technician
Lakeview Animal Hospital
09.2024 - Current
- Cleaning & maintaining clinic & surgery areas
- Recovering patients from surgery
- Communicating with clients
- Manual surgery monitoring
- Maintaining & cleaning kennel, laundry, & surgery supplies
- Administering nail trims & checking the weight of patients
- Providing restraint for exams
- Gathering information on the patient for the doctor to review
- Prepping fecals & ear cytology
- Restocking of medical supplies & medications
- Recovering patients from surgery
- Administering fluids & injections for patients
Veterinary Technician/ Surgery Technician
Line Creek Animal Hospital
10.2023 - 05.2024
- Cleaning & maintaining clinic & surgery areas
- Administering blood draws & placing IV catheters
- Transporting surgery patients to and from surgery along with recovery of patients
- Communicating with clients & scheduling appointments
- Mechanical & manual surgery monitoring
- Maintaining & cleaning kennels, laundry, & surgery supplies
- Administering nail trims & checking the weight of patients
- Providing restraint for exams
- Gathering information on the patient for the doctor to review
- Delivering medications to clients’ homes
- Prepping ear cytology
- Restocking of medical supplies & medications
- Recovering patients from surgery
- Administering fluids & injections for patients
- Filling prescriptions and medications for clients
Kennel Assistant/Veterinary Assistant
Sharpsburg Animal Hospital
11.2022 - 10.2023
- Cleaning & maintaining kennel & clinic spaces
- Maintaining & cleaning Laundry & surgery supplies
- Entertaining & keeping animals happy & active
- Administering blood draws, processing, & sending it out
- Administering medication to boarders or overnight hospitalizations
- Filling medications & calling the clients once the medication was ready
- Organizing kennel & clinic area
- Providing restraint for exams & x-rays
- Prepping ear cytology
Supervisor/Assistant Manager in Training
Honey Baked Ham Cafe
04.2019 - 01.2023
- Managed inventory control processes to restore stock & maintain sales floor levels to meet customers’ needs
- Offered hands-on assistance to customers assessing all needs or concerns
- Money handling, counting, & deposits
- Delegating assignments to meet coverage & service demands
- Hiring, training, & recruitment experience
- Generated repeat business through exceptional customer service & responded to customer concerns with friendly and knowledgeable service
- Worked in all positions such as cashier, glazer, food prep, sales associate, & shift leader
- Lifting & moving items70+lbs
- Organizing and cleaning stores including freezers & dry storage
- Reconciled cash drawer at the start & end of each shift, accounting for errors & resolving discrepancies
- Dealt with customer complaints & solving them
- Handling emails & customer orders, (Business orders & regular orders)
- Making order deliveries/errands in a timely manner
- Working, hosting, & organizing events
Delivery Driver/Office Assistant
Locust Grove Flowers & Gifts
03.2022 - 11.2022
- Delivering orders to customers
- Creating delivery routes
- Taking orders over the phone & in-store
- Cleaning & maintaining organization within the store & delivery vans
- Cutting flowers & checking invoices
- Imputing orders into the computer system & receiving payment for orders
- Changing out flower buckets & cleaning them
- Communicating with3rd party services about orders or concerns
- Organizing & maintaining filing systems
- Designing floral & gift arrangements
Office Manager
Camp Mimi Pet Resort
08.2018 - 01.2019
- Established workflow processes, monitored daily productivity & implemented modifications to improve the overall performance of personnel
- Maintained & cleaned office, kennels, & grooming rooms
- Maintained computer & physical filing systems
- Greeting and communication with customers & their pets
- Scheduled visits, vaccinations, and services
- Fed, bathed, & took care of pets
- Checked vaccination records of animals
- Took customers on tours of the facility
- Performed nail trimming on animals
Cashier, Sales Associate, and Stock Management
Smith and Davis Clothing
02.2018 - 08.2018
- Helped customers complete purchases, locate items, & join rewards programs
- Answered customers' questions & concerns on store & store policies
- Handled invoices, money, & orders
- Prepared merchandise for the sales floor by pricing, tagging, & restocking
- Collected & authorized payments of customers
- Organized racks & shelves to maintain store visual appeal, & engage customers & promote specific merchandise
- Answered customer questions regarding product information & proper care for products
- Maintained records related to sales, returns, & inventory availability
- Reconciled cash drawer at the start & end of each shift, accounting for errors & resolving discrepancies
- Loaded & unloaded merchandise using a ladder, hand truck, and pallet jack
- Trained and developed new hires in company processes, product knowledge, customer service, & selling techniques
- Drove merchandise to storage areas in a box truck
Education
Bachelor of Science - Biology
University of West Georgia
Carrollton, GA05-2028
No Degree - General Studies
Gordon College
Barnesville, GA06.2016
High School Diploma -
Whitewater High School
Fayetteville, GA05.2015
Skills
- Punctual
- Verbal and Written Communication
- Hiring, Recruitment, and Training
- Teamwork and Collaboration
- Professional and Courteous
- Great Customer Service
- Computer Skills
- Inventory/Stocking
- Reliable and Responsible
- Money Handling, Credits, and Refunds
- Supervisor/Assistant
- Leadership skills
- Organization/cleanliness
- Medication administration
- Supply restocking
- Medication dispensing
- Radiology saftey
Timeline
Veterinary Technician/ Surgery Technician
Lakeview Animal Hospital
09.2024 - Current
Veterinary Technician/ Surgery Technician
Line Creek Animal Hospital
10.2023 - 05.2024
Kennel Assistant/Veterinary Assistant
Sharpsburg Animal Hospital
11.2022 - 10.2023
Delivery Driver/Office Assistant
Locust Grove Flowers & Gifts
03.2022 - 11.2022
Supervisor/Assistant Manager in Training
Honey Baked Ham Cafe
04.2019 - 01.2023
Office Manager
Camp Mimi Pet Resort
08.2018 - 01.2019
Cashier, Sales Associate, and Stock Management
Smith and Davis Clothing
02.2018 - 08.2018
No Degree - General Studies
Gordon College
Bachelor of Science - Biology
University of West Georgia
High School Diploma -
Whitewater High School
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