Brandi Maddox
Jackson,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Member Services Representive
Conexon Connect
11.2023 - Current
- Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Built rapport with members by engaging in genuine conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
Sales Representative
Pioneer Metals
07.2023 - 11.2023
- Worked to build relationships with customers and built potential for additional sales.
- Listened to clients and introduced solutions to satisfy business needs.
- Ask open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Provided product benefits and advantages discussed pricing with interested parties.
- Trained and mentored new sales representatives.
- Generated new leads through networking and attending industry events.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Dealer Representative
R&B Metal Structures
03.2023 - 07.2023
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Maintained digital records of delivery and receiving information.
- Answered and directed phone calls and liaised with customers in person.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Performed routine data entry or document management.
Order Processing
R&B Metal Structures
09.2022 - 03.2023
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Passionate about learning and committed to continual improvement.
- Attained efficiencies through implementation of paperless document approval system and new automated sales-to-delivery and order processing system.
- Implemented standard operating procedures to create consistent service levels for order processing, shipping, billing and customer care.
Customer Service
R&B Metal Structures
05.2022 - 09.2022
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Education
High School Diploma -
Jasper County High School
Monticello, GA05.2015
Skills
- Strong Organization
- Report Generation
- Event planning support
- Data entry proficiency
- Call Documentation
- De-Escalation Techniques
- Quality Control
- Marketing
- Project Management Abilities
- Remote Office Availability
- Task Prioritization
Timeline
Member Services Representive
Conexon Connect
11.2023 - Current
Sales Representative
Pioneer Metals
07.2023 - 11.2023
Dealer Representative
R&B Metal Structures
03.2023 - 07.2023
Order Processing
R&B Metal Structures
09.2022 - 03.2023
Customer Service
R&B Metal Structures
05.2022 - 09.2022
High School Diploma -
Jasper County High School
Similar Profiles
Vanessa RossVanessa Ross
Tax Coordinator at Conexon Connect Fiber Internet, LLCTax Coordinator at Conexon Connect Fiber Internet, LLC
Chayce BingleyChayce Bingley
Fiber Optic Splicer at ConexonFiber Optic Splicer at Conexon
Andrew WhiteAndrew White
Project Manager at ConexonProject Manager at Conexon