Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaindia Grier-Stillwell

Jackson,GA

Summary

Dynamic insurance agent with a proven track record at Progressive, excelling in customer engagement and complaint resolution. Leveraged critical thinking to enhance policy renewals and improve client satisfaction. Recognized for professionalism and ethics, consistently delivering high-quality service while fostering strong client relationships. Committed to continuous learning and operational excellence.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Progressive
03.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Production Lead

American Woodmark
06.2017 - 03.2023
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.

Warehouse Supervisor

DHL-Bayer
10.2014 - 06.2017
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

Education

Associate of Applied Science -

Southern Crescent Technical College
Griffin, GA
05-2026

High School Diploma -

Jackson High School
Jackson
05-2013

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Proficient in sales quotations
  • Quality assurance requirements
  • HIPAA compliance
  • Administrative functions
  • Customer engagement
  • Customer complaint resolution
  • Critical thinking
  • Data entry
  • Proofreading proficiency
  • Fast typing speed
  • Accuracy and attention to detail
  • Research and data collection
  • Continuous learning attitude

Timeline

Insurance Agent

Progressive
03.2023 - Current

Production Lead

American Woodmark
06.2017 - 03.2023

Warehouse Supervisor

DHL-Bayer
10.2014 - 06.2017

Associate of Applied Science -

Southern Crescent Technical College

High School Diploma -

Jackson High School

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