Brandi Magouirk
Richmond,VA
Summary
Dynamic General Manager with a proven track record at Bojangles, excelling in operations management and team leadership. Spearheaded training initiatives that enhanced staff performance, driving significant sales growth. Adept at problem resolution and fostering a collaborative work environment, resulting in improved employee retention and customer satisfaction.
I have been training managers in the good service industry for nearly 20 years. I have a passion for sharing the knowledge I have gained over my career and want to help other be the best manager they can!
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Arbys Resturant
Quinton, VA
04.2025 - Current
- Led operational strategies to enhance efficiency and reduce costs.
- Managed staffing, training, and development of team members to improve service quality.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Developed marketing initiatives that increased customer engagement and sales growth.
Training Unit Director
Bojangles
Midlothian, VA
09.2023 - 03.2025
- Directed daily operations to ensure adherence to quality standards and customer satisfaction.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Monitored inventory levels, optimizing supply chain processes to reduce costs and waste.
- Developed and enforced safety protocols, ensuring compliance with health regulations.
- Analyzed sales data to identify trends, driving strategic planning for revenue growth.
- Fostered a positive work environment through effective communication and team-building activities.
- Led initiatives to enhance customer experience, resulting in increased loyalty and retention.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
- Promoted a culture of safety within the unit by conducting regular risk assessments and implementing necessary preventive measures.
- Improved employee retention rates by implementing comprehensive onboarding programs and ongoing professional development opportunities.
Operations Partner
Whatabuger
Houston, TX
09.2014 - 01.2023
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented training programs for staff, enhancing team efficiency and performance.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Collaborated with management to create strategic plans that aligned with company goals.
- Managed inventory control systems, optimizing stock levels to meet demand while reducing waste.
- Led cross-functional teams in executing marketing initiatives to drive sales growth and brand awareness.
- Established performance metrics to monitor staff productivity and operational effectiveness.
- Fostered a positive work environment through mentoring and coaching of team members on best practices.
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Facilitated cross-functional collaboration among teams from different departments contributing to better project outcomes.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
General Manager
McDonalds
St Louis, MO
06.2001 - 12.2013
- Led daily operations, ensuring adherence to safety and quality standards.
- Developed training programs to enhance team performance and service delivery.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Streamlined workflow processes, improving efficiency across all restaurant functions.
- Monitored financial performance, analyzing sales data to drive strategic decisions.
- Fostered a positive work environment, enhancing employee engagement and retention rates.
- Collaborated with marketing teams to execute promotional campaigns effectively.
- Conducted regular audits to ensure compliance with health regulations and corporate policies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Staff training
- Staff training/development
Certification
Serv safe
Timeline
General Manager
Arbys Resturant
04.2025 - Current
Training Unit Director
Bojangles
09.2023 - 03.2025
Operations Partner
Whatabuger
09.2014 - 01.2023
General Manager
McDonalds
06.2001 - 12.2013
Associate of Arts - Psychology
University of Phoenix