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Brandi Mahla
General Manager
Anderson,IN
Summary
Accomplished restaurant professional with 39 years of experience driving operational excellence and enhancing guest experiences. Skilled in training teams, resolving issues, and building strong vendor relationships to ensure quality service and profitability.
Overview
19
19
years of professional experience
Work History
General Manager
Ink & Ale Brewhouse
New Castle, Indiana
03.2024 - Current
- Oversaw daily operations for vibrant brewhouse environment, ensuring high service quality.
- Managed staff schedules to optimize coverage and boost operational efficiency.
- Maintained compliance with health and safety regulations to uphold industry standards.
- Resolved customer complaints promptly to enhance satisfaction and service delivery.
- Trained employees on duties, policies, and procedures to ensure consistent performance.
- Established effective communication channels among staff to promote operational efficiency.
- Conducted regular meetings with management team to assess progress against objectives.
- Maintained relationships with vendors to secure optimal pricing on supplies and materials.
Bartender & Trainer
BJ's Restaurant & Brewhouse
07.2021 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
FOH Manager/ Bartender/ Server
Montana Mike's Steakhouse
11.2007 - 07.2021
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Developed unique events and special promotions to drive sales.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Motivated staff to perform at peak efficiency and quality.
General Manager
Prime Steakhouse
01.2012 - 07.2013
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Executed cost-saving measures that streamlined overhead expenses while maintaining service quality.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assessed individual employee strengths and developed a mentoring program to enhance skillsets and address weaknesses.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored employee attendance and punctuality, addressing recurring issues promptly to foster consistent attendance.
Skills
- Culinary Operations Management
- Strategic Menu Development
- Operational management
- Inventory control
- Vendor management
- Staff scheduling
- Complaint resolution
- Issue Resolution
- Customer service expertise
- Sales strategy
- Beverage Preparation
- Liquor Law Compliance
- Food Service
- ToastPOS
- Team Management
- Staff Training
- Staff training
- Team building
- Leadership and mentoring
- Relationship Building
- Clear and effective communication
- Effective communication
- Problem solving
- Teamwork and professionalism
- Safety compliance
- Beverage knowledge
- Beverage knowledge
Timeline
General Manager
Ink & Ale Brewhouse
03.2024 - Current
Bartender & Trainer
BJ's Restaurant & Brewhouse
07.2021 - 03.2024
General Manager
Prime Steakhouse
01.2012 - 07.2013
FOH Manager/ Bartender/ Server
Montana Mike's Steakhouse
11.2007 - 07.2021