Brandi Martin-Staggs
Crowley,TX
Summary
To acquire a position that will afford the opportunity for further career development, using personal initiative, interpersonal skills and application of knowledge obtained through work experience.
Overview
21
21
years of professional experience
Work History
Senior Customer Service Representative
Alcon Laboratories, Inc.
01.2016 - Current
- Surgical Sales Rep Care Line Division (2016-current)
- Partner with the Sales reps in the field
- Provided a high level of professional customer service to external and internal customers
- Perform administrative and secretarial support for Surgical Sales Reps and Customers in a fast-pace environment
- Exceed departmental standards and service level KPI’s
- Support deployment of new systems, processes, and product introductions
- Knowledgeable of Surgical Eye Care Products and processing orders for surgical procedures
- Prepare Product History Reports for the sales team and management
- Assist team members with contracts and pricing in Salesforce
- Process credit, debits and returns in our SAP systems
- Communicate with our Medical Safety Team on any reported medical aversions
- App Support of Salesforce, MA360, and Pitcher
- Work with reps to help guide accounts with Adi online service
- Knowledge Article Contributor
- Knowledge college- Train the Trainer
- Research discrepancies and follow-up on a daily basis using Sales Force.com, One World and SAP systems
- Communicate with our Distribution Center and Return Goods regarding shipping and receiving issues
- Partner with Pricing and Contracts
- Assist in training new hires
- SME for Hydrus
- SME for Salesforce App Support
- SME on Transition Plan and Unity Launch
- SME on Adi
- iSurgical Communications-Assist withTopics
- Ipad setup for our team
- SME with Pitcher
Personal Banker
Wachovia Bank/Wells Fargo Bank, Crowley TX
Crowley, TX
01.2005 - 01.2010
- Prospecting, identifying and growing relationships with current and new customers
- Responsible for the pre-qualification and processing of mortgage, auto, and personal loans
- Responsible for conducting monthly audits (cash, vault, safe deposit boxes, wire transfers, and teller compliance)
- Assisted Teller Manager with research of debit and credits
- Financial consulting to assess customers in short and long term financial goals
- Reconcile accounts with customers on overdraft fees and other fees to accounts
- Prepare EFT documentation
- Meet daily, monthly and quarterly production goals
- Manage daily calls
- One and two month follow-up calls to all new and existing account holders
- Outbound phone calls to prospects and existing customers
Service Banker-Traveling
Wachovia Bank/Wells Fargo Bank, Crowley TX
Crowley, TX
01.2005 - 01.2010
- Cover the Financial Center Manager or the Financial Specialist position when needed
- Assisted in conducting monthly audits (cash, vault, safe deposit boxes, wire transfers, and teller compliance)
- Lead daily morning huddles to set daily goals and commitments from each team members
- Accountable for one day follow-up on service after a customer opened an account and a two week follow-up to ensure customer satisfaction
- Assisted customers in research of debit and credits on their account
- Reconcile accounts with customers on overdraft fees and other fees to account
Education
Tarrant County College
01.2007
undefined
Fort Worth School of Massage Therapy
01.2002
undefined
Godley High School
01.2000
Skills
- Highly detail-oriented and organized
- Strong multitasking skills
- Excellent oral and written communication skills
- Self-motivated and results-driven
- Collaborative, flexible and team-oriented
- Proficient in Microsoft Windows, Word, Excel, 10-Key, SalesforceCom, Adi & SAP
Timeline
Senior Customer Service Representative
Alcon Laboratories, Inc.
01.2016 - Current
Personal Banker
Wachovia Bank/Wells Fargo Bank, Crowley TX
01.2005 - 01.2010
Service Banker-Traveling
Wachovia Bank/Wells Fargo Bank, Crowley TX
01.2005 - 01.2010
undefined
Fort Worth School of Massage Therapy
undefined
Godley High School
Tarrant County College