Brandi Mayberry
Lilburn,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
Work History
Practice Administrator
Atlanta Hearing Associates
Atlanta, GA
07.2025 - Current
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Coordinated front office operations, ensuring effective communication among staff and patients.
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Developed training materials for new staff, fostering onboarding effectiveness and compliance.
- Monthly statistics, ensuring monthly goals were met.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Partnered with local healthcare organizations to facilitate networking events aimed at raising awareness about available specialty services provided at our clinic.
Audiology Assistant
ATLANTA HEARING ASSOCIATES
Decatur, GA
05.2019 - 07.2025
- Assisted audiologists in conducting hearing assessments.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Educated patients on hearing aid usage and maintenance to enhance user experience.
- Coordinated scheduling of patient appointments to optimize clinic workflow and efficiency.
- Supported the fitting and adjustment of hearing aids under direct supervision of audiologists.
- Maintained inventory of audiology supplies, ensuring availability for daily operations.
- Collaborated with team members to improve patient care processes and service delivery.
- Provided administrative support, including answering phones and responding to patient inquiries promptly.
- Contributed to clinic efficiency by maintaining audiology equipment and ensuring proper calibration.
Patient Care Coordinator
ATLANTA HEARING ASSOCIATES
Decatur, GA
09.2014 - 05.2019
- Provide office support for a busy Audiology practice. Manage scheduling, rescheduling of patients, check patients in/out for appointments, process copays and other payments, verify insurance benefits, apply payments to patient accounts, make weekly deposits, clean instruments in accordance with infection control policy, maintain inventory. Work closely with patient and physicians to ensure the patient receives the best possible care. Work with staff to resolve any interpersonal issues that may arise. Address patient concerns when needed. Train new staff.
Lead Office Coordinator
UNIVERSITY OF ARIZONA MEDICAL CENTER
Tucson, AZ
10.2000 - 06.2014
- Provided office support to transplant coordinators (kidney, liver, islet cell, living donor) supervising 3 other office coordinators. Served as the point-of-contact for patients during various stages of transplant process. Obtained and reviewed records, flagging results needing attention of transplant coordinators. Verified evaluation testing was complete and ready for presentation to selection committee. Trained new employees on clinic operations and job related duties. Organized electronic medical records to ease physician review. Actively involved in coordinating patient and family communications within the Living Donor Program.
- Served as liaison for SMART recovery program and as a mentor for project search.
- Created protocols and training materials.
- Served as facilitator for Southwest Medical Transportation Grant (reporting, auditing and applying).
Administrative Assistant
UNIVERSITY OF ARIZONA MEDICAL CENTER
Tucson, AZ
10.2000 - 06.2014
- Provided daily disease reports to Pima County Health Department; maintained monthly and quarterly infection statistics. Managed multiple phone lines and scheduled meetings. Collaborated with prevention specialists and nursing staff to ensure proper precautions and documentations were in place to protect safety of staff and patients.
- Performed hospital surveillance to ensure compliance with hand washing and room isolation precautions.
- Maintained and updated infection prevention web page.
- Performed post-surgical calls to random patients to discover unreported signs of infection.
Office Coordinator
UNIVERSITY OF ARIZONA MEDICAL CENTER
Tucson, AZ
10.2000 - 06.2014
- Managed daily office operations and supervised clinic staff. Maintained clinic schedule, worked closely with transplant coordinators, and prepared batch billing sheets.
- Obtained insurance authorization needed for procedures and visits.
- Verify insurance benefits.
- Assisted patients with insurance and billing questions / issues.
- Performed monthly office audits.
Patient Services Coordinator II
UNIVERSITY OF ARIZONA MEDICAL CENTER
Tucson, AZ
10.2000 - 06.2014
- Managed front desk operations. Ensured patients were scheduled for correct tests in timely manner and notified patients of appointments. Received and organized physician orders. Obtained test results and forwarded to appropriate physicians. Collected copays, deductibles, and past due balances.
- Created monthly calendar for special procedures.
- Communicated effectively with doctors, hospital staff, and patients.
- Drafted and formatted protocol; created new departmental forms.
Physicians Services Specialist II
UNIVERSITY OF ARIZONA MEDICAL CENTER
Tucson, AZ
10.2000 - 06.2014
- Collaborated with physicians and hospital staff to ensure a smooth transition for patients during their hospital stay. Keyed data entry and ran daily reports. Monitored and logged communication between physicians for potential hospital admissions.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ12-2014
Medical Terminology Course
Pima Community College
Tucson, AZ01-2013
Skills
- Office management
- Workflow prioritization
- Client communications and liaison
- Time management
- Front office operations
- Record keeping and reporting
- Collaboration and liaison with superiors and colleagues
- Mail and phone services
- MS Word, Excel, PowerPoint, Allscripts, Sunrise Clinical Manager, Chart Max, IDX/ADT, EPIC, Syclenet, CounselEar
Honors and Awards
Patient Service Award, Providing exceptional service to patients and their families
Timeline
Practice Administrator
Atlanta Hearing Associates
07.2025 - Current
Audiology Assistant
ATLANTA HEARING ASSOCIATES
05.2019 - 07.2025
Patient Care Coordinator
ATLANTA HEARING ASSOCIATES
09.2014 - 05.2019
Administrative Assistant
UNIVERSITY OF ARIZONA MEDICAL CENTER
10.2000 - 06.2014
Office Coordinator
UNIVERSITY OF ARIZONA MEDICAL CENTER
10.2000 - 06.2014
Patient Services Coordinator II
UNIVERSITY OF ARIZONA MEDICAL CENTER
10.2000 - 06.2014
Physicians Services Specialist II
UNIVERSITY OF ARIZONA MEDICAL CENTER
10.2000 - 06.2014
Lead Office Coordinator
UNIVERSITY OF ARIZONA MEDICAL CENTER
10.2000 - 06.2014
Bachelor of Science - Psychology
Grand Canyon University
Medical Terminology Course
Pima Community College