Brandi Mcwilliams
Atlanta,GA
Summary
Adept Hairstylist with a track record of elevating customer experiences at Bella Brandi Hair Co. Specializes in personalized treatments and styles, enhancing client satisfaction and retention. Skilled in POS systems and adept at resolving complaints, demonstrating a blend of technical proficiency and exceptional service mindset. Achieved notable safety certifications, ensuring client well-being. Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Hairstylist
Bella Brandi Hair Co
2020.02 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Server
TGIF
2013.03 - 2018.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Master Cosmetology License - Cosmetology
Aveda Institute
Atlanta, GA03.2016
High School Diploma -
Towers High School
Decatur, GA05.2008
Skills
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Customer Retention Strategies
- Merchandise Arrangements
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
- Safety Procedures
- Public Speaking
- Company policy adherence
- Conflict Mediation
- Emergency Care
- Food and beverage preparation
- Detail Oriented
- Excellent Communication
Timeline
Hairstylist
Bella Brandi Hair Co
2020.02 - Current
Server
TGIF
2013.03 - 2018.08
Master Cosmetology License - Cosmetology
Aveda Institute
High School Diploma -
Towers High School
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