Brandi Mitchell
Paris,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Fleet Manager
Paschall Truck Lines Inc.
2021.01 - Current
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Created and enforced detailed organization processes to increase quality and service standards.
Assistant Manager
Westwood Market And Restaurant
2017.10 - 2020.12
- Monitored security to protect employees, customers and property.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Customer Service Representative
Rotech Healthcare
2012.04 - 2016.08
- Provided primary customer support to internal and external customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Henry County High School
Paris, TN05.2003
Skills
- Staff Supervision
- Safety standards
- Workload Management
- Fleet Inspections
- Freight Flow
- Continuous Improvement Projects
- Daily Operations Management
- Resource Management
- Customer Service
- MS Office Suite
- Scheduling
Timeline
Fleet Manager
Paschall Truck Lines Inc.
2021.01 - Current
Assistant Manager
Westwood Market And Restaurant
2017.10 - 2020.12
Customer Service Representative
Rotech Healthcare
2012.04 - 2016.08
High School Diploma -
Henry County High School
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