Dustin Green
Henderson,NV
Summary
Client-focused professional with successful 34-year career in light and heavy equipment industry. Personable, dedicated and solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Fleet Manager
Alpha Landscapes
Las Vegas, NV
04.2023 - Current
- Implemented best practices for fuel conservation across the fleet.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Consistently met company and department objectives within budget and time constraints.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Coordinated with vendors for parts ordering, repairs and services.
Product Support Consultant
Cashman Equipment
Henderson, NV
08.2019 - 04.2023
- Expedite parts and service to clients.
- Maintain and increase percentage of total sales with each assigned account.
- Maintained up to date client call lists and other records in SalesLink.
- Maintained up-to-date knowledge of company products and services by attending internal trainings.
- Provided technical support to customers via phone, email and chat.
- Managed client accounts through regular follow-up activities.
- Provided timely feedback to management regarding customer service issues.
- Performed root cause analysis on complex technical problems reported by clients.
- Assisted client with installation, configuration, and troubleshooting of products.
- Addressed customer complaints promptly and professionally.
Heavy Equipment Mechanic
Cashman Equipment
Henderson, NV
04.2016 - 04.2023
Heavy Equipment Mechanic
Cashman Equipment
Henderson, NV
04.2016 - 04.2023
- Troubleshoot and diagnose equipment malfunctions and failures.
- Repair, recondition, and maintain equipment and components.
- Fabricated replacement parts when needed with a variety of tools.
- Prepare service reports.
- Performed preventative maintenance on a variety of road construction and other heavy equipment.
- Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
- Participated in continuous improvement program to confirm quality of repair work performed.
- Troubleshot electrical systems on heavy machinery.
- Read and interpreted technical details such as schematics, manuals and drawings.
Asarco Ray
Truck Shop Supervisor
Kearny, AZ
01.2011 - 04.2016
- Mentored and trained new hires on sales techniques and customer service procedures.
- Interviewed, trained and supervised employees.
- Kept records for production, inventory, income, and expenses.
- Directed and managed employees to consistently meet performance targets.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations in the shop environment.
- Trained, recruited, and selected shop employees.
Shop Owner
Self-employeed
Globe, AZ
11.2010 - 01.2011
- Mentored and trained new hires on sales techniques and customer service procedures.
- Completed standard inspections to assess wear and damage to vehicles.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Interviewed, trained and supervised employees.
- Kept records for production, inventory, income, and expenses.
- Handled customer inquiries, complaints, and returns professionally.
- Reviewed financial statements regularly to assess profitability of operations.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Directed and managed employees to consistently meet performance targets.
- Kept up-to-date on regulatory changes affecting business operations.
- Maintained inventory levels by ordering stock as needed.
Mine Field Service Mechanic
Empire Southwest
Mesa, AZ
01.2000 - 11.2010
- Repair, recondition and service Caterpillar and other allied machines, systems in the field.
- Participated in continuous improvement program to confirm quality of repair work performed.
- Kept accurate records of all machine and equipment repair work that had been performed.
- Managed supply inventory and requisitioned new materials.
- Conducted preventative maintenance inspections on all assigned equipment.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Ensured that work areas were clean and safe at all times during service visits.
- Created detailed reports outlining all completed services and repairs.
- Calibrated machines to ensure accuracy of operation after completion of repair work.
- Produced reports and updated logs with information such as mileage and hours spent.
- Utilized diagnostic software to identify repair needs and service options.
- Provided technical support for customers in the field when needed.
Education
Auto Diesel Mechanics
Universal Technical Institute of Arizona Inc
Avondale, AZ05-1994
Skills
- Staff Supervision
- Documentation
- Inspection Procedures
- Safety Management
- Parts Ordering
- Inspection Checklists
- Client Service Expertise
- Project Management
- Operations Management
- Team Collaboration and Leadership
- Process Improvement
- Cost Control and Budgeting
- Driven and Determined
Timeline
Fleet Manager
Alpha Landscapes
04.2023 - Current
Product Support Consultant
Cashman Equipment
08.2019 - 04.2023
Heavy Equipment Mechanic
Cashman Equipment
04.2016 - 04.2023
Heavy Equipment Mechanic
Cashman Equipment
04.2016 - 04.2023
Asarco Ray
Truck Shop Supervisor
01.2011 - 04.2016
Shop Owner
Self-employeed
11.2010 - 01.2011
Mine Field Service Mechanic
Empire Southwest
01.2000 - 11.2010
Auto Diesel Mechanics
Universal Technical Institute of Arizona Inc
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