Brandi Stroud
Natchitoches,LA
Summary
Dynamic professional with extensive experience in operations management and staff training at LaSalle Corrections. Proven track record in food safety compliance and inventory control, enhancing efficiency and customer satisfaction. Adept at developing training programs and resolving conflicts, fostering a positive work environment while achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Kitchen Supervisor
LaSalle Corrections
Natchitoches, LA
05.2022 - Current
- Supervised kitchen staff in meal preparation and food safety compliance.
- Ensured adherence to sanitation standards and health regulations.
- Coordinated inventory management and supply ordering processes.
- Developed training programs for new kitchen employees.
Cashier
Hobby Lobby
Natchitoches, LA
02.2021 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained organized cash register area, ensuring accuracy in cash handling and drawer balancing.
- Trained new staff on operational procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Assurance Manager
Murphy's USA
Natchitoches, LA
09.2019 - 02.2021
- Led assurance audits to ensure compliance with industry standards and regulations.
- Developed and implemented risk management strategies to enhance operational efficiency.
- Mentored junior staff in best practices for audit processes and documentation.
- Analyzed data trends to identify areas for process improvement and cost reduction.
- Put away merchandise
- Took care of my customers
- Daily Deposits
Key Holder/Crew Member
RibFins Restauant
Natchitoches, LA
02.2018 - 09.2019
- Supervised daily operations ensuring efficient workflow and adherence to service standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Managed inventory levels, coordinating with suppliers for timely stock replenishment.
- Implemented strategies to enhance customer satisfaction and loyalty through quality service delivery.
- Conducted cash management processes, including register balancing and safe deposits.
- Oversaw opening and closing procedures, ensuring security measures were followed consistently.
- Collaborated with management to develop promotional campaigns that increased foot traffic.
- Resolved customer issues promptly, maintaining a positive dining experience for guests.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Apartment Manager
Trador
Natchitoches, LA
08.2015 - 02.2018
- Implemented efficient leasing processes, enhancing tenant onboarding experience and reducing vacancy rates.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
Education
High School Diploma -
Atlanta High School
Atlanta, LA05-1996
Skills
- Food safety
- Inventory control
- Operations management
- Staff training
Timeline
Kitchen Supervisor
LaSalle Corrections
05.2022 - Current
Cashier
Hobby Lobby
02.2021 - 05.2022
Assurance Manager
Murphy's USA
09.2019 - 02.2021
Key Holder/Crew Member
RibFins Restauant
02.2018 - 09.2019
Apartment Manager
Trador
08.2015 - 02.2018
High School Diploma -
Atlanta High School