Summary
Overview
Work History
Education
Timeline
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Brandi Moorhouse

Mesa,Arizona

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Working knowledge of MS Office, including Excel. Exceptional written and oral communication skills. Analytical thinker with talent for identifying, improving and streamlining work processes.

Overview

22
22
years of professional experience

Work History

ICQA Associate

Amazon
Mesa, AZ
05.2023 - Current
  • Conducted daily cycle counts to ensure inventory accuracy and identify discrepancies
  • Investigated root causes of inventory discrepancies and implemented corrective actions
  • Participated in quarterly and year-end physical inventory audits
  • Utilized inventory management software to track and reconcile inventory movements
  • Collaborated with cross-functional teams to resolve inventory-related issues and optimize processes
  • Inspected incoming and outgoing shipments for quality and accuracy
  • Conducted product sampling and testing according to established protocols
  • Documented and reported any quality issues or non-conformances
  • Implemented and maintained quality control procedures to ensure compliance with regulatory standards
  • Provide training and support to warehouse staff on quality assurance procedures.

Balance & Audit

LOOMIS /CASH MANAGEMENT SERVICES
Tempe, AZ
10.2002 - 10.2021
  • Conduct workflow of cash operations within a vaulted facility, to include deposit/ATM residual cash verification, change order preparation, and currency/coin inventory management
  • Implement, monitor and provide feedback on policies and procedures to ensure accountability and security of all currency and coin
  • Quick and accurate problem solving
  • Assuring that the standards/expectations are met, maintained and/or exceeded
  • Aid in training and coaching all CMS personnel
  • Adapt to and implement change.

Process Guide Inbound Stow and Inbound Dock/Receive Clerk

Amazon
Mesa, AZ
  • In my capacity as a Process Guide for Inbound stow and Inbound dock/receive clerk, I actively engage in the facilitation of operational procedures, initially assuming responsibilities as a Process Assistant
  • In this role, I diligently execute daily tasks, ensuring seamless operations and providing necessary assistance and coverage
  • A key aspect of my role involves meticulously documenting performance metrics, particularly focusing on stow rates of associates
  • Through detailed analysis and proactive coaching, I successfully elevated stow rates, thereby contributing to the attainment of daily productivity objectives
  • Leveraging proficiency in YMS (Yard Management System) and Oculus, I adeptly manage trailer reception processes, accurately assessing backlog counts and efficiently coordinating trailer movements to designated dock doors for unloading
  • During my tenure, I assume leadership responsibilities, directing dock teams during peak operational periods with exceptional outcomes
  • Notably, I conducted pre-shift dock walks, meticulously inspecting trailers to ensure optimal utilization and readiness for subsequent operations.

Fulfillment Associate

Amazon
Mesa, AZ
  • Proficiently managed the inbound process, adeptly coordinating the unloading of trucks, construction of cages for stowage, and execution of various dock operations
  • Demonstrates a commitment to efficiency by working at a rapid pace on the operated PIT, ensuring timely stowing of products to meet set goals and productivity rates
  • Played a pivotal role in the outbound process, contributing to the loading of trucks for shipment
  • Operated PIT machinery to pick products for shipping, supported bin consolidation efforts, and participated in pallet building activities, showcasing versatility across multiple operational tasks
  • Consistently achieved challenging productivity targets through diligent work ethic and effective task management
  • Possess strong organizational skills and the ability to safely handle loads of up to 50 pounds
  • Proficient in shipping, receiving, and tracking procedures, with expertise in operating forklifts, pallet jacks, and scanners
  • Certified as a Global Trailer Dock and Release (GTDR) professional, demonstrating proficiency in trailer management and release protocols on a global scale.

Education

DIPLOMA -

WESTWOOD HIGH SCHOOL

Timeline

ICQA Associate

Amazon
05.2023 - Current

Balance & Audit

LOOMIS /CASH MANAGEMENT SERVICES
10.2002 - 10.2021

Process Guide Inbound Stow and Inbound Dock/Receive Clerk

Amazon

Fulfillment Associate

Amazon

DIPLOMA -

WESTWOOD HIGH SCHOOL

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