Brandi Morgan
Cincinnati
Summary
Dynamic healthcare leader with extensive experience at UC Health, excelling in patient access operations and strategic planning. Proven track record in enhancing scheduling efficiency and improving patient experience through quality assurance initiatives and staff training. Skilled in Epic Cadence and Prelude, fostering cross-functional collaboration to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Ambulatory Access Center Manager
UC Health
Cincinnati
07.2023 - Current
- Lead multi-specialty Ambulatory Access Center operations, overseeing supervisors, trainers, and representatives.
- Drive referral management, pre-registration accuracy, and quality assurance initiatives improving scheduling efficiency and patient experience.
- Partner with executive leadership on Epic optimization and system-wide access strategies.
Access Center Scheduling Supervisor
UC Health
Cincinnati
09.2021 - 07.2023
- Directed scheduling and pre-registration teams to meet departmental performance, quality, and service goals.
- Enhanced staff proficiency through targeted training, QA reviews, and workflow improvements that increased accuracy and reduced call handling time.
Compliance Auditor & Educator
UC Health
Cincinnati
02.2019 - 09.2021
- Launched Access Center's quality assurance and auditing program, establishing performance benchmarks and compliance metrics.
- Created training resources and delivered coaching that improved registration accuracy and staff performance across service lines.
Access Center Representative
UC Health
Cincinnati
01.2017 - 02.2019
- Provided exceptional service for patient scheduling, insurance verification, and referral coordination, consistently exceeding departmental quality and accuracy standards.
Education
Bachelor of Science in Business Administration - Management
Northern Kentucky University
Highland Heights, KY05-2027
Skills
- Leadership and team development
- Patient access operations
- Strategic planning
- Epic Cadence and Prelude
- Quality assurance and compliance
- Staff training
- Process improvement
- Cross-functional collaboration
- Customer service
- Data analysis
- Scheduling coordination
- Patient experience enhancement
Websites
Timeline
Ambulatory Access Center Manager
UC Health
07.2023 - Current
Access Center Scheduling Supervisor
UC Health
09.2021 - 07.2023
Compliance Auditor & Educator
UC Health
02.2019 - 09.2021
Access Center Representative
UC Health
01.2017 - 02.2019
Bachelor of Science in Business Administration - Management
Northern Kentucky University