Brandi Morris
Magnolia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Spark
Magnolia, TX
12.2025 - Current
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology to optimize delivery times and enhance customer satisfaction.
- Maintained accurate records of deliveries, ensuring timely updates in tracking systems for accountability.
- Loaded and unloaded packages with care, minimizing damage during transit and handling processes.
Customer Service Representative
J Kraft Inc
Humble, TX
10.2020 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Collaborated with cross-functional teams to address complex issues and improve service delivery.
- Developed training materials that improved onboarding efficiency for new representatives by standardizing procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed warranty claims processing, ensuring compliance with company policies and procedures.
- Developed and maintained documentation for warranty policies, improving team knowledge and consistency.
Brokers Assistant
Cameron Real Estate Group
Cleveland, TX
09.2018 - 10.2020
- Coordinated client communications to ensure timely responses and enhance satisfaction
- Managed property listings using MLS systems to streamline processes and improve accuracy
- Assisted in preparing market analysis reports to support client decision-making
Customer Service Representative
Flooring Services of Texas
Houston, TX
11.2012 - 08.2018
- Assisted in training new representatives on company policies and customer service best practices.
- Collaborated with teams to address complex customer issues, ensuring timely resolutions and consistent experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Cypress Spring High School
Cypress05-2004
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Active listening
- Data entry
Timeline
Delivery Driver
Spark
12.2025 - Current
Customer Service Representative
J Kraft Inc
10.2020 - 12.2025
Brokers Assistant
Cameron Real Estate Group
09.2018 - 10.2020
Customer Service Representative
Flooring Services of Texas
11.2012 - 08.2018
High School Diploma -
Cypress Spring High School