Brandi Morton
United States Postal Service, USPS
Bloomfield
13
years of professional experience
Experienced customer service supervisor with a strong background in USPS operations, issue resolution, policy enforcement, and team training. Known for attention to detail, time management, and consistent customer support.
Detail-oriented customer service leader with experience in retail window operations, mail delivery, and compliance-driven service standards. Skilled in resolving complaints, training clerks, and maintaining accurate transactions to support quality and efficiency.
Work History
Supervisor of Customer Service
1 Year 1 Month- Resolved customer inquiries and complaints using USPS service standards and postal regulations.
- Coordinated retail window operations, ensuring accurate mail acceptance and transaction processing.
- Trained clerks on customer service procedures, postal products, and point-of-sale systems.
- Monitored service quality to support timely delivery, compliance, and customer satisfaction.
City Letter Carrier
6 Years 7 Months- Delivered mail and parcels along assigned city routes using standardized USPS delivery procedures.
- Sorted, cased, and sequenced mail for accurate route preparation and timely dispatch.
- Scanned delivery items and updated tracking records using USPS handheld devices.
- Maintained positive customer service while resolving delivery inquiries and address concerns.
Sales Specialist
2 Years 1 Month- Advised prospects on auto, home, and life insurance coverage options aligned with policy needs.
- Generated tailored quotes and presented product comparisons using CRM and sales tracking systems.
- Cultivated referral sources and expanded pipeline through consistent outreach and follow-up.
- Reviewed policy details for accuracy, compliance, and complete documentation before submission.
Sales Associate
1 Year 5 Months- Supported guest service by answering product questions and resolving concerns with accuracy and professionalism.
- Maintained clean, organized sales floor through zoning, merchandising, and replenishment standards.
- Processed transactions efficiently at POS while following cash handling and payment procedures.
- Coordinated stockroom organization, inventory replenishment, and backroom recovery to support product availability.
Education
High School Diploma
No Degree
Skills
Customer service
Problem-solving
Microsoft outlook
word
and Excel
Customer focused
Time management
Excellent time management skills
Meticulous attention to detail
Policy enforcement
Continuous improvement
Timeline
Supervisor of Customer Service
United States Postal Service, USPS
09.2025 - CurrentRead More
City Letter Carrier
United States Postal Service, USPS
02.2019 - 09.2025Read More
Sales Specialist
American Family Insurance
02.2015 - 03.2017Read More
Sales Associate
Target
09.2013 - 02.2015Read More
Indian Hills Community College
No Degree
Read More
Ottumwa High School
High School Diploma
Read More