Summary

Overview

Work History

Education

Skills

Certification

COMMUNITY & VOLUNTEER EXPERIENCE

BRANDI NICHOLSON

Timeline

BRANDI NICHOLSON

Taylors,SC

Summary

Human Resources professional with 10+ years of experience supporting multi-location automotive and corporate environments. Skilled in full-cycle recruiting, onboarding, employee relations, HRIS management, FMLA/leave administration, compliance, and manager coaching. Known for being approachable, dependable, and solutions-focused with a strong ability to build trust, resolve employee concerns, and support operational needs. Experienced in leading orientations, conducting HR compliance training, and partnering closely with leadership teams to improve culture, communication, and performance. Currently seeking opportunities in HR Generalist, HR Business Partner, Talent Acquisition, HR Operations, or HRIS roles across the Greenville/Taylors/Greer area.

Overview

years of professional experience

Certification

Work History

Human Resources Generalist

Asbury Automotive Group

Greenville, SC

01.2012 - 01.2025

Managed HR operations across multiple dealerships in Greenville, Roswell, GA and surrounding markets
Led high-volume, full-cycle recruiting for sales, service, office staff, technicians, BDC, and management roles
Conducted weekly new hire orientations; ensured seamless onboarding, HRIS updates
Administered FMLA, PLOA, and compliance documentation
Supported managers with employee relations issues, corrective action, investigations, and conflict resolution
Delivered annual HR Compliance Manager Training to leadership teams
Collaborated with payroll, benefits, risk management, and market directors to resolve employee needs
Oversaw background checks, drug screenings, policy acknowledgments, and compliance procedures
Coordinated volunteer events including Greenville Cares, Meals on Wheels, Veterans programs
Assisted with organizational changes, communication rollouts, and workforce planning

Service BDC Manager

Asbury Automotive Group

01.2010 - 01.2012

Managed high-volume call center operations for service scheduling and customer engagement
Trained, coached, and supervised BDC representatives to improve performance and satisfaction
Implemented scripts, KPIs, and workflows to increase call effectiveness and appointment rates
Partnered with service advisors and managers to streamline communication and increase retention
Monitored call metrics and reporting to identify training opportunities

Head Receptionist / Administrative Support

Greenville Automotive Group

01.2007 - 01.2010

Managed a high-volume switchboard and directed customer inquiries efficiently
Greeted customers, processed payments, maintained logs, and provided front-office support
Coordinated with multiple departments to ensure smooth customer experiences
Assisted with scheduling, filing, and administrative duties

Supervision Specialist

Federal Halfway House

01.2001 - 01.2007

Monitored resident compliance and safety procedures
Maintained documentation, incident reports, and case files
Supported reentry programs and employment coordination
Ensured adherence to federal and organizational guidelines

Education

High School Diploma - General Studies

Wade Hampton High School

Greenville, VA

07.2001

Skills

Human Resources (HR)
Full-Cycle Recruiting
Talent Acquisition
Employee Relations
Onboarding & Offboarding
New Hire Orientation
HRIS Systems (UKG, Dayforce, ICIMS)
FMLA / Leave Administration
Benefits Support

HR Compliance
Employee Investigations
Conflict Resolution
Training & Development
Multi-Location HR Support
Documentation & Reporting
Organizational Skills
Communication Skills
Call Center / BDC Leadership

Certification

Notary Public, State of South Carolina
Ordained Minister
HR Compliance Training Facilitator
HR Investigations & Employee Relations / DEI Courses
AI Essentials-HR

COMMUNITY & VOLUNTEER EXPERIENCE

Greenville Cares Program – Volunteer Lead, Meals on Wheels, Ronald McDonald House Charities, Veterans Helping Veterans, Local fundraising & community outreach events