Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Brandi Nolting

Alexandria,VA

Summary

Highly motivated, stay-at-home Mom, looking to rejoin the workforce. Outgoing and responsible. Use my personal knowledge to work with children of all ages.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Navy Exchange
Joint Base Pearl Harbor-Hickam, HI
10.2019 - 12.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Issued refunds/ exchanges while keeping transactions at minimum wait times.
  • Maintained a neat and clean appearance and work space.
  • Enthusiastic and a team player.

Medical Receptionist

Schein, Ernst, Mishra Eye
Harrisburg, PA
03.2015 - 08.2015
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained a clean work space along with a professional appearance.

Bank Teller

Integrity Bank
Mechanicsburg, PA
12.2014 - 02.2015
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Reconciled cash drawer and resolved discrepancies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Maintained an outgoing attitude in a high stress environment.

Head Bank Teller

South Carolina Bank And Trust
Beaufort, SC
07.2008 - 06.2010
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Stocked supplies for customers and personal teller station.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained a friendly , upbeat attitude while working under high stress environment.

Education

High School Diploma -

White Oak High School
Jacksonville, NC

Skills

  • Courteous with Strong Service Mindset
  • Experience with special needs children ( ASD, ADHD, Anxiety)
  • Familiarity with social interactions and impacts on families
  • Ability to communicate with compassion and understanding
  • Adaptive and able to handle situations in a calm,professional manner
  • Team player, with an upbeat positive attitude

Additional Information

I am at stay-at-home-mom to an 11 year old child with Autism. Having him, has taught me how to juggle a full schedule while maintaining presence in my own life. Countless therapies and doctor appointments have taught me a wealth of knowledge and lots of techniques that I use in my everyday life. Neurotypical or neurodivergent, these tools can help center and calm anyone at any age.

Timeline

Customer Service Representative

Navy Exchange
10.2019 - 12.2019

Medical Receptionist

Schein, Ernst, Mishra Eye
03.2015 - 08.2015

Bank Teller

Integrity Bank
12.2014 - 02.2015

Head Bank Teller

South Carolina Bank And Trust
07.2008 - 06.2010

High School Diploma -

White Oak High School

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Brandi Nolting