Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Osborn

Summary

Dynamic and dedicated customer service professional with extensive knowledge of service delivery and proven multitasking abilities. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.




Overview

23
23
years of professional experience

Work History

Server

Applebee's Grill + Bar
05.2024 - Current
  • Ensures that all customers felt welcome, and provided responsive, professional service at all times, leading to an average of 20% in tip earnings
  • Maintains a robust knowledge of 480+ food and drink items to proactively up-sell, menu items to guests while ensuring customer satisfaction
  • Contributes to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Works with TRAY POS system to place orders, manage bills, and handle complimentary items.
  • Uses communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Catering Staff Member

Lynnhaven Retreat
07.2023 - 01.2024
  • Coordinate various services from third parties so that the facility and equipment are set up correctly, according to client requests.
  • Set up, decorate, and prepares serving and dining areas according to specific directions and layout plans established by the catering manager
  • Prepare and plate food according to the caterer's directions before serving.
  • Breaks down serving and dining areas according to client specifications and layout plans
  • Managed inventory and restocked supplies as needed, maintaining smooth operations in assigned areas.



Professional Entertainer

Wild Orchid Cabaret
01.2002 - 12.2020
  • Captivated audiences by incorporating innovative performance techniques and engaging stage presence.
  • Enhanced show ratings by consistently delivering high-quality performances and maintaining a professional demeanor.
  • Collaborated with production teams to create visually stunning performances that exceeded audience expectations.
  • Developed unique acts for various events, showcasing versatility and adaptability in the entertainment industry.

Education

GED -

Pearl River Community College
04.2024

Workforce Development Certificate -

Christian Women's Job Corps
03.2024

Skills

  • Guest Engagement
  • Hospitality service expertise
  • Team collaboration
  • Cash handling accuracy
  • Conflict-resolution competency
  • Time management
  • Attention to detail
  • Inventory Management
  • Microsoft Office

Timeline

Server

Applebee's Grill + Bar
05.2024 - Current

Catering Staff Member

Lynnhaven Retreat
07.2023 - 01.2024

Professional Entertainer

Wild Orchid Cabaret
01.2002 - 12.2020

Workforce Development Certificate -

Christian Women's Job Corps

GED -

Pearl River Community College

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Brandi Osborn