Brandi Oxendine
Fayetteville,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Banker
Lumbee Guaranty Bank
11.2024 - 06.2025
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, printed debit cards and furnished online banking details to facilitate new transactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Leasing Assistant
Cresfund Property Management
04.2024 - 11.2024
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
Assistant Property Manager
Autumn View Apartments
09.2020 - 04.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Leasing Consultant Temp
The Liberty Group at various properties
11.2019 - 09.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Assistant Property Manager
Townsend Real Estate at The Villagio
07.2019 - 11.2019
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Education
Bachelors Degree - Criminal Justice
University of Phoenix Online
Phoenix, AZ02.2012
Associates Degree - Criminal Justice
University of Phoenix Online
Phoenix, AZ08.2009
High School Diploma -
Lumberton High School
Lumberton, NC05-2002
Skills
- Proficient in cash transactions
- Client requirement analysis
- Deposit processing
- Transaction processing
- Payment processing
- Banking software navigation
- Customer service
- Teller experience
- Customer-focused service
- Employee supervision
- Active listening
- Data entry
Certification
- North Carolina Driver’s License
- NC Justice Academic Certificate (maintained through Robeson Community College)
- CPR Certificate (March 2018)
- North Carolina Bankers Association 5 Year Service Award
Timeline
Universal Banker
Lumbee Guaranty Bank
11.2024 - 06.2025
Leasing Assistant
Cresfund Property Management
04.2024 - 11.2024
Assistant Property Manager
Autumn View Apartments
09.2020 - 04.2024
Leasing Consultant Temp
The Liberty Group at various properties
11.2019 - 09.2020
Assistant Property Manager
Townsend Real Estate at The Villagio
07.2019 - 11.2019
Associates Degree - Criminal Justice
University of Phoenix Online
Bachelors Degree - Criminal Justice
University of Phoenix Online
High School Diploma -
Lumberton High School
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