Brandi Patin

• Maintained up-to-date knowledge of industry regulations and changes in coding practices by attending relevant workshops, webinars, and conferences.
• Monitored changes in coding regulations to provide recommendations for compliance.
• Generated reports to identify coding trends and discrepancies.
• Worked with Sabre, Hotel Key, Inn Roads, Airbnb and all OTA's to code us in to one mainstream network.
• Coded Viop for call centers to mainstream to night shift employees, on call employees. As well as directing customers who are calling to certain areas of hotel... in room calls, front desk calls, after hours calls. Mainstreamed all into one simple website and app for our employees to make things run more efficient. Self built so minimal costs, keeping hotels budget in-line.

• Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
• Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
• Improved park safety by conducting regular inspections and addressing potential hazards promptly.
• Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
• Created and maintained detailed reports of daily and weekly.

• Maintained up-to-date knowledge of industry trends and best practices in order to make informed decisions regarding park operations and improvements.
• Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
• Coordinated with local law enforcement to establish security presence at Rv park, ensuring guest safety and deterrence of potential criminal activity.
• Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
• Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
• Implemented preventative maintenance programs that extended the lifespan of facilities equipment while minimizing downtime due to breakdowns.
• Improved park safety by conducting regular inspections and addressing potential hazards promptly.
• Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
• Increased RV Park occupancy rates by developing strategic marketing plans and promotional materials.
• Managed financial reporting for the RV Park, providing accurate records of revenues, expenses, and performance metrics to stakeholders.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Monitored budget and expenditures, keeping facility within budget.
• Coordinated with other entertainment venues to create joint promotional events.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.

• Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
• Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
• Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
• Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
• Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
• Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
• Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
• Trained new front desk staff members, improving overall team performance and knowledge.
• Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
• Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
• Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
• Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
• Implemented new reservation system to increase accuracy and convenience for guests during their stay.
• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Created and managed accurate occupancy forecasts and budgets.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Planned and executed marketing activities to improve property brand and increase revenue.

• Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
• Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
• Increased revenue by implementing effective pricing strategies and monitoring market trends.
• Established strong client relationships, negotiating contracts to maximize overall company earnings.
• Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
• Identified issues regarding delayed or incomplete payments and followed through to resolution.
• Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
• Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
• Participated in industry conferences and events, staying current on best practices in Revenue Management methodologies.
• Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
• Conducted comprehensive performance reviews, identifying areas for improvement in revenue management strategies.
• Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
• Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
• Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates.

• Facilitated cross-functional collaboration between

departments, fostering a culture of continuous improvement in achieving shared financial targets.

• Implemented inventory control measures, maximizing room revenue during periods of high demand.
• Provided team leadership, mentoring junior staff members to achieve their full potential as Revenue Managers.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

• Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
• Resolved customer complaints promptly and effectively, turning dissatisfied shoppers into loyal patrons.
• Collaborated with other local businesses on joint promotional efforts to increase foot traffic in the area.
• Monitored competitor activity closely, adapting strategies as needed to maintain a competitive edge in the market.
• Increased customer satisfaction by implementing efficient inventory management and product display techniques.
• Created a welcoming atmosphere within the gift shop that encouraged customers to spend more time browsing products.

• Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
• Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
• Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
• Streamlined inventory management, ensuring adequate supplies for quality service delivery.
• Conducted regular staff meetings to address concerns, share feedback, and foster teamwork among housekeeping employees.
• Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
• Collaborated with other department heads to ensure seamless guest experience throughout their stay.
• Improved employee retention rate through effective training programs and performance evaluations.
• Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Completed schedules, shift reports, and other business documentation.
• Adhered to safety protocols by enforcing proper equipment usage.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Managed laundry sorting, washing, drying, and ironing.
• Trained and mentored new staff on cleaning and safety protocols.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Maintained required records of work hours, budgets and payrolls..
• Established and enforced safety protocols and guidelines for staff.

• Trained new employees on store policies and procedures to ensure consistent performance across the team.
• Maintained accurate records of employee hours worked, ensuring compliance with labor laws as well as proper payroll processing.
• Boosted customer satisfaction through excellent service, attentive listening, and timely resolution of concerns.
• Managed vendor relationships to secure quality products at the best possible prices, contributing to increased profit margins for the store.
• Led team meetings to motivate staff, set targets, discuss challenges, and celebrate accomplishments together as a team.
• Established a positive workplace culture that fostered teamwork, open communication, and continuous learning opportunities for all employees.
• Enhanced store appearance by maintaining a clean, organized space that appealed to customers and encouraged browsing.
• Managed daily store operations for smooth functioning, including opening and closing procedures, cash handling, and staff scheduling.
• Analyzed financial reports regularly to identify areas of opportunity in cost control or revenue generation and make informed business decisions accordingly.
• Streamlined donation processing by training volunteers on efficient sorting techniques that reduced time spent on back-of-house tasks.
• Increased overall sales volume through strategic marketing efforts such as social media promotion or targeted email campaigns.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue..
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented innovative programs to increase employee loyalty and reduce turnover.