Brandi Paul
Macon,GA
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant Administrator
The ENT Center of Central Georgia
Macon, GA
06.2023 - Current
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Ensured compliance with company policies and regulations.
- Organized and maintained filing system for all documents related to administration, such as contracts, personnel records, customer data.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Interacted regularly with representatives from health plans and commercial payers regarding credentialing matters.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
Operations Manager
Sodexo Remote Sites
Macon, GA
07.2020 - 11.2022
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Formed and sustained strategic relationships with clients.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Patient Services Manager
Morrison Healthcare Food Services
Macon, GA
01.2014 - 04.2020
- Prepared monthly reports outlining key performance metrics associated with the department's operations.
- Managed daily operations of the patient services department including scheduling appointments, assigning tasks, and ensuring compliance with regulations.
- Monitored patient feedback surveys to identify areas of improvement in customer service delivery.
- Maintained professional relationships with vendors providing supplies or equipment related to patient services.
- Organized educational sessions for staff members on new technologies related to patient services management.
- Resolved complaints from patients in a timely manner while maintaining positive relationships with them.
- Developed and implemented patient service policies and procedures to ensure the highest level of customer satisfaction.
Education
High School Diploma -
Upson-Lee High
Thomaston, GA05-1995
Some College (No Degree) - Human Resources
Fort Valley State University
Fort Valley, GASkills
- Inventory purchasing
- Bi-weekly payroll
- Meeting facilitation
- Business correspondence writing
- Employee onboarding
- Training coordination
- Human resources support
- File maintenance
- Document preparation
- Staff hiring
- Office administration
- Scheduling appointments
Timeline
Assistant Administrator
The ENT Center of Central Georgia
06.2023 - Current
Operations Manager
Sodexo Remote Sites
07.2020 - 11.2022
Patient Services Manager
Morrison Healthcare Food Services
01.2014 - 04.2020
High School Diploma -
Upson-Lee High
Some College (No Degree) - Human Resources
Fort Valley State University
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