Open To Work
Brandi Peil
Knife Rx - Vector Marketing
Overland Park,KS
Work Preference
Desired Job Title
Training AmbassadorScheduling SpecialistStudio Setup CoordinatorLead Bartender/ServerCounseling InternWork Type
Full TimeContract WorkPart TimeLocation Preference
RemoteOn-SiteHybridLocation:
Overland Park, KSKansas City, KSKansas City, MOOpen to relocation:
NoImportant To Me
Career advancementCompany CultureHealthcare benefitsSummary
Customer-focused professional with 17 years of experience in hospitality leadership and support roles. Strong communication and active listening skills enhance client satisfaction and problem-solving capabilities. Delivers calm support in high-pressure situations, fostering trust and rapport with individuals and teams.
21
years of professional experience
Work History
Training Ambassador
- Created and facilitated engaging training modules aimed at ensuring effective onboarding and knowledge retention for new employees.
- Designed and implemented workshops focused on enhancing team knowledge of tour protocols and ensuring adherence to safety procedures.
- Mentored junior ambassadors, fostering a culture of continuous learning and development.
- Evaluated training materials, recommending updates to align with organizational goals and standards.
Scheduling Specialist
1 Month- Developed and maintained schedules using advanced scheduling software, ensuring timely project completion.
- Coordinated scheduling for multiple teams, optimizing resource allocation and reducing conflicts.
- Analyzed workflow efficiency, implementing strategic adjustments that improved overall productivity.
- Mentored junior scheduling staff, fostering skills in time management and prioritization techniques.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Studio Setup Coordinator
2 Months- Coordinated studio setup, organization, and opening logistics, ensuring seamless contractor communication for successful launch.
- Facilitated vendor needs and prepared facility, organized merchandise, conducted inspections, and managed key systems for effective marketing and social media engagement.
- Coordinated scheduling and logistics for fitness programs, ensuring timely execution and resource allocation.
- Developed training materials to enhance staff onboarding processes and improve client engagement strategies.
- Implemented client feedback systems to assess program effectiveness and drive continuous improvement initiatives.
Lead Bartender/Server
3 Years 11 Months- Provided attentive, guest-centered service in a high-volume environment, ensuring guest satisfaction and enhancing overall experience.
- Mentored staff in effective communication, teamwork, and service recovery, fostering a supportive atmosphere during stressful moments.
- Managed inventory levels, ensuring timely replenishment of supplies to minimize downtime.
- Crafted innovative cocktails and beverages tailored to customer preferences.
- Managed bar inventory and ensured compliance with health regulations.
Counseling Intern
1 Year- Supported client intake, documented case notes, coordinated referrals, and navigated services under supervision to enhance client engagement.
- Co-facilitated peer support groups, reinforcing professional boundaries and utilizing trauma-informed communication to foster a supportive environment.
- Developed practical skills in active listening, confidentiality, documentation, crisis response, and supportive communication to effectively assist clients.
Hospitality & Service Industry Roles
16 Years- Led shifts and coordinated team efforts in high-pressure service environments, enhancing organization, empathy, and clear communication.
- Developed strengths in relationship-building, conflict navigation, service recovery, multitasking, and customer support, contributing to improved customer experiences.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Bartender Shift Manager/Server
5 Years 4 Months- Trained and mentored new bartenders on service techniques and drink preparation.
- Developed seasonal cocktail menus, enhancing customer experience through innovative offerings.
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock usage and reducing waste.
- Implemented cost control measures that improved overall profitability of bar operations.
- Resolved customer complaints promptly, maintaining high satisfaction rates and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Bartender/Server
2 Years 7 Months- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Trained new staff on bartending techniques and customer interaction protocols.
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Developed seasonal drink menus, increasing bar offerings variety and appeal.
- Oversaw daily operations of the bar, improving workflow efficiency and teamwork.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender Shift Manager
1 Year 10 Months- Trained and mentored new bartenders, enhancing team performance and service standards.
- Supervised bar operations, ensuring efficient service and high-quality customer interactions.
- Managed inventory levels, optimizing stock control and minimizing waste during peak hours.
- Developed cocktail menu items, incorporating seasonal ingredients to elevate guest experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Enforced compliance with health regulations, maintaining a safe environment for patrons and staff.
- Served high customer volumes during special events, nights, and weekends.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
B.S. - Addiction Counseling, Gerontology
- Honor Roll: Spring: 2024, 2026
- Fall: 2024, 2025
- Summer: 2025, 2026
- GPA: 3.66
Skills
Training development
Training content
Training delivery
Workshop facilitation
Mentoring
Team Leadership
Problem Solving
Conflict Resolution
Customer & Client Service
Communication
Active Listening
Record keeping
Emotional Intelligence
Content development
Facilitation techniques
Learning management systems
Computer skills
Timeline
Training Ambassador
Ghost City Tours
08.2026 - Current
Scheduling Specialist
Knife Rx - Vector Marketing
07.2026 - Current
Studio Setup Coordinator
Body Alive Fitness
05.2026 - 07.2026
Counseling Intern
Mirror, Inc.
12.2024 - 12.2025
Lead Bartender/Server
Bristol Seafood Grill
07.2022 - 06.2026
Bartender/Server
Birdies Pub & Grill
09.2016 - 04.2019
Bartender Shift Manager/Server
Double Nickel Bar and Grill
08.2016 - 12.2021
Bartender Shift Manager
The Aggie Lounge
10.2014 - 08.2016
Hospitality & Service Industry Roles
Various Establishments
01.2006 - 01.2022
Washburn University
B.S. from Addiction Counseling, Gerontology