Summary
Overview
Work History
Skills
Timeline
Generic

Brandi Pratt

Topeka,Kansas

Summary

Highly motivated individual with strong communication skills and a solid focus in customer and business satisfaction. Extensive knowledge and background in utilizing Microsoft programs to complete data research and provide detailed and organized presentations.

Overview

8
8
years of professional experience

Work History

Incident Communications Analyst - Risk Management

Zinnia Inc.
11.2023 - Current
  • Responsible for coordinating and communicating during technical incidents or outages
  • Create and distribute incident reports, update stakeholders, maintain incident documentation, and ensure clear and accurate communication throughout the incident resolution process
  • Work closely with technical teams, management, and external parties to keep everyone informed about the incident's status, impact, and resolution steps
  • Effectively communicating technical incidents and outages to internal teams, stakeholders, and clients
  • Draft and distribute incident reports, update status pages, and coordinate with technical teams to ensure accurate and timely information dissemination
  • Partner closely with technical teams, management, and external parties to keep everyone informed about the incident's status, impact, and resolution steps
  • Serve as the point of contact for internal stakeholders and external stakeholders including the clients regarding any incidents reported
  • Drive the process of incident resolution
  • Facilitate internal meetings to drive resolution.

Account Service Rep IV - Operational Business Analyst

SE2/Zinnia
08.2016 - 11.2023
  • Lead weekly team meetings to track progress on active projects and to discuss potential team enhancements
  • Coordinate with Management, Business Analyst and Client Technical Analyst in regards to project parameters, progress and implementations
  • Evaluating Gain/Loss expenditures and researching cause and potential remediation steps
  • Provide metric data analysis for specific project details, including potential risk expenditures, Year-to-Date analysis on operational projects, and areas of potential enhancement
  • Strong focus on Risk analysis and development
  • Solve business problems using data driven solutions - understand problem statements, structure solutions from both business and technical perspective and present outcome to end users (both technical and non-technical)
  • Adhere to project schedules and timelines to provide up to date data analysis or parameter modifications on operational and developmental reports
  • Handle and coordinate escalated items received directly from the client
  • Maintained continued contact with client contacts to ensure project progression and potential completion
  • Subject Matter Expert - provide training and continued assistance to other processors
  • Review accounting reconciliations and how discrepancies pertain to system processing
  • FTEV testing in source system QA and provide feedback and parameters for report build
  • Create process and procedures (SOPs) and additional training materials for new build processes
  • Compile and present collected data and provide metric presentations to management and clients
  • Detail-Oriented and hyper focused on providing quality work
  • Organizing and transforming information into comprehensible structures and preparing reports in excel and presenting these to management and/or clients
  • Strong organization skills and ability to manage multiple projects, with strict deadlines and a variety of competing priorities.

Skills

  • Knowledge and experience in utilization of PeopleSoft, Accenture (Life Cad), FAST accounting systems, OnBase, JIRA Systems
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • Ability to learn and utilize new programs quickly and efficiently
  • Strong Communication and Verbal skills
  • Strong Conceptual, Analytical, and Strategic skills
  • Strong Organizational skills - ability to manage heavy workloads and prioritize tasks in a fast paced environment
  • Six Sigma- White Belt, Yellow Belt
  • Crisis Management
  • Stakeholder Management
  • Problem-Solving
  • Time Management

Timeline

Incident Communications Analyst - Risk Management

Zinnia Inc.
11.2023 - Current

Account Service Rep IV - Operational Business Analyst

SE2/Zinnia
08.2016 - 11.2023

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Brandi Pratt