Brandi Pressler
Lebanon,TN
Summary
Passionate and detail-oriented customer service professional. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities.
Experienced Intake Coordinator with background in managing resident admissions in recovery settings. Strengths include high-level organizational skills, efficient multi-tasking, and effective communication. Have consistently streamlined intake procedures for improved operational efficiency. Skilled at fostering positive relationships with patients and staff while ensuring accurate documentation and adherence to compliance standards.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Maranatha Extended
Gainesboro, Tennesse
02.2021 - 01.2023
Customer Service Agent
TTI Floorcare
Cookeville, TN
07.2019 - 01.2021
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Built strong knowledge of product line to assist customers in selecting products meeting personal needs
- Answered inbound calls to greet and assist customers with various needs and questions
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
- Documented detailed notes in CRM system to track customer interactions
Cook
The Dive
Whitehall, MI
01.2016 - 08.2018
- Maintained and operated standard cooking equipment including grills and deep fryers
- Trained in grilling, frying, sauteing, baking, and other cooking techniques to effectively prepare any dish
- Managed simultaneous cooking tasks well to efficiently deliver food to customers
Administrative Assistant
Charles Stone Heating and Cooling
Cookeville, TN
05.2013 - 06.2014
- Updated office calendar with new meetings, events and appointments to avoid overbooking
- Utilized Quickbooks to compose, prepare, and edit correspondence and department documents
- Answered incoming calls and directed messages to correct party
Client Intake Coordinator
Upper Cumberland Adult Teen Challenge
Livingston, TN
09.2011 - 04.2013
- Oversaw the efficient transmission of legal correspondence between the Teen Challenge clients, probation officers, legal team and court officials
- Collected and assembled documents for court appearances, meetings, and hearings
- Managed Teen Challenge resident calendars and scheduled court appearances, appointments, and events
- Received, screened, logged, and distributed incoming mail and packages and attached documents to case files
- Maintained case files in hard copy and electronic file format
Education
HIGH SCHOOL DIPLOMA - BUSINESS
Livingston Acaemy
Livingston, TN05.1995
Associate of Science - Social Work
Nashville State Community College
Nashville, TNSkills
- Problem resolution
- Call center procedures
- Data entry
- Inbound call management
- Client intake
- Document management
- Case coordination
- Communication skills
- Information gathering
- Enforce policies
- Problem-solving
- Scheduling
- Problem solving
- Attention to detail
- Meeting facilitation
References
- Kristina Black Maranatha Extended 865-248-9038
- Linda Vickers Safe Haven 931-265-3768
- Lisa Bristow 931-316-4443
Timeline
Administrative Assistant
Maranatha Extended
02.2021 - 01.2023
Customer Service Agent
TTI Floorcare
07.2019 - 01.2021
Cook
The Dive
01.2016 - 08.2018
Administrative Assistant
Charles Stone Heating and Cooling
05.2013 - 06.2014
Client Intake Coordinator
Upper Cumberland Adult Teen Challenge
09.2011 - 04.2013
HIGH SCHOOL DIPLOMA - BUSINESS
Livingston Acaemy
Associate of Science - Social Work
Nashville State Community College