CHELSEA BRUTON
Sanford,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of personnel, data, resolving issues; and sustaining satisfactory relationships with customers.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Institute For Medical Research
Durham, NC
03.2024 - 04.2024
- Conducted phone interviews, screened applicants, scheduled interviews, and conducted reference checks.
- Performed administrative tasks such as copying, scanning, and helping with onboarding for new candidates in Human Resources.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Patient Recruitment Assistant 1
Institute for Medical Research
Durham, NC
02.2024 - 03.2024
- Conducted phone screens for patient inclusion in research studies. Reviewed patient’s basic medical information to determine eligibility.
- Strived to meet patient enrollment goals. Worked with and communicated effectively with a nationwide Veteran population.
- Maintained patient confidentiality and adhered to safety and compliance regulations.
- Worked in compliance with study protocols and SOPs. Troubleshooted and modified protocol implementation when necessary.
- Collected and maintained data going into study-specific databases and spreadsheets.
- Participated in and worked effectively with a team. Contributed to project-related meetings and seminars.
Personnel Processing Associate
United States Postal Service,USPS HR Shared Center
Greensboro, NC
05.2022 - 05.2023
- Processed Family medical Leave act alerts in human resources, and completed various administrative tasks such as printing documents, return to sender, etc.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Provided accurate and timely information on HR related benefits, policies, and procedures.
- Responded to employee inquiries concerning FMLA applications via phone, email, mail.
Office Based Reservations Representative
American Airlines
Cary, NC
09.2021 - 11.2021
- Answered numerous calls per day to help customers with their questions and concerns regarding flight reservations, and adjustments.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
Assistant Rural Carrier
United States Postal Service, USPS
Spring Lake, NC
08.2020 - 09.2020
- Assisted customers by delivering packages to their homes.
- Distributed parcels and letters across a 40 mile daily route of homes and businesses.
- Met performance targets consistently through hard work and efficient handling of each stop.
Rural Carrier Associate
United States Postal Service, USPS
Burlington, NC
04.2020 - 06.2020
- Assisted customers by delivering packages, and mail to their homes.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Distributed parcels and letters across 40 mile daily route of homes and businesses.
Sales Associate
Ross Dress for Less
Greensboro, NC
05.2018 - 09.2019
- Assisted customers by checking out their items, and setting up new merchandise throughout the store.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
Cashier
Walmart
Greensboro, NC
04.2019 - 08.2019
- Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as keep checkout areas clean and orderly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Office Assistant
Food Lion
Greensboro, NC
01.2016 - 10.2016
- Provided expert clerical support by handling a wide range of routine and special requests efficiently.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Conducted office inventory checks and requested restock of supplies.
Volunteer
Peck Elementary School
Greensboro, NC
11.2015 - 02.2016
- Maintained a safe and welcoming environment for youths
- Supervised children and participated with children in activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Instructed and monitored students in use and care of equipment and materials.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Greensboro
Greensboro05-2025
Certificate - Phlebotomy
Central Carolina Community College
Sanford, NC02-2020
Skills
- Customer Service
- Conflict Resolution
- Critical Thinking
- Active Listening
- Problem Resolution
- Personnel Records Maintenance
- Relationship Building
- Processing Personnel Records Compilation
- Interpersonal Communication
- Verbal and Written Communication
- Problem-Solving
- Employee Data Record Keeping
- Patient Recruitment
- Document Control
Timeline
Administrative Assistant
Institute For Medical Research
03.2024 - 04.2024
Patient Recruitment Assistant 1
Institute for Medical Research
02.2024 - 03.2024
Personnel Processing Associate
United States Postal Service,USPS HR Shared Center
05.2022 - 05.2023
Office Based Reservations Representative
American Airlines
09.2021 - 11.2021
Assistant Rural Carrier
United States Postal Service, USPS
08.2020 - 09.2020
Rural Carrier Associate
United States Postal Service, USPS
04.2020 - 06.2020
Cashier
Walmart
04.2019 - 08.2019
Sales Associate
Ross Dress for Less
05.2018 - 09.2019
Office Assistant
Food Lion
01.2016 - 10.2016
Volunteer
Peck Elementary School
11.2015 - 02.2016
Bachelor of Arts - Communication Studies
University of North Carolina At Greensboro
Certificate - Phlebotomy
Central Carolina Community College