Brandi Scott
Liberty,SC
Summary
I desire to work in an environment that team and goal oriented. Great communication is key to get the job done.
I am an excellent team player, good listener, and great a problem solving.
Overview
19
19
years of professional experience
Work History
Receptionist/Customer Service
R&L Transportion
Piedmont, SC
05.2022 - 09.2024
- Managed front desk operations, ensuring efficient appointment scheduling and guest check-in procedures.
- Maintained organized filing systems, improving document retrieval time and accuracy for office records.
- Handled multi-line phone system, directing calls to appropriate departments to enhance communication flow.
- Assisted with onboarding new staff, providing training on office protocols and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Clerk III
Estes Express
Greer, SC
03.2017 - 12.2020
- Processed incoming shipments, ensuring accurate documentation and timely distribution.
- Maintained inventory levels, utilizing tracking systems to optimize stock management.
- Assisted in coordinating logistics for freight transport, enhancing operational efficiency.
- Collaborated with team members to streamline workflows and reduce turnaround times.
- Implemented organizational improvements, contributing to enhanced workspace efficiency.
- Trained new clerks on operational procedures and safety protocols, fostering a knowledgeable team environment.
- Monitored compliance with company policies during shipment processing and documentation review.
- Resolved customer inquiries regarding shipping status, providing clear communication and support.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
General and Operations Managers
USF HOLLAND INC
Piedmont, SC
05.2005 - 12.2016
- Oversaw daily operations and ensured adherence to company standards.
- Customer Service
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve service quality.
- Managed daily operations, ensuring compliance with safety regulations and company policies.
- Developed training programs for staff, fostering skill development and operational excellence.
- Coordinated logistics operations, optimizing route planning and resource allocation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Medical office management
Kaplan University
Skills
Organization skills
Time management
Telephone skills
Data entry
Timeline
Receptionist/Customer Service
R&L Transportion
05.2022 - 09.2024
Clerk III
Estes Express
03.2017 - 12.2020
General and Operations Managers
USF HOLLAND INC
05.2005 - 12.2016
Medical office management
Kaplan University