Brandi Shepherd
Ooltewah,USA
Summary
Results-driven Office Manager experienced in project management, problem-solving, and collaboration. Delivered effective solutions through adaptability and proactive approaches. Committed to leveraging technology and management skills to foster organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Office Coordinator-AOC
Hospice of Chattanooga
Chattanooga, TN
01.2026 - Current
- Coordinated office operations, ensuring seamless communication among staff and departments.
- Developed and maintained filing systems for patient records, enhancing accessibility and compliance.
- Improved organizational efficiency and team collaboration.
- Trained new employees on office protocols, fostering a supportive onboarding environment.
- Oversaw inventory management of office supplies, ensuring timely replenishment and cost-effectiveness.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Implemented office procedures that streamlined workflows, reducing administrative delays by 15%.
Business Office Manager
Hospice of Chattanooga
01.2021 - Current
- Conducted budget tracking for medications and DME using Excel, oversaw the daily scheduling for a team of 320 patients, processed payroll and PTO, led the hiring and onboarding of new employees, supported IT needs, and managed CTAs.
- Managed daily operations of business office, ensuring efficient workflow and adherence to policies.
- Supervised billing processes, enhancing accuracy and timely submission of claims.
- Led financial reporting initiatives, improving transparency and accountability in budget management.
CTA/Office Manager
Hospice of Chattanooga
01.2018 - Current
- Responsibilities include answering incoming calls, billing, medical coding, patients' charts updated, as well as IT support for the team.
- Managed daily office operations to ensure efficient workflow and adherence to organizational protocols.
- Coordinated scheduling for multidisciplinary teams, facilitating effective communication among staff and patients.
- Implemented administrative processes that enhanced patient record management and streamlined documentation procedures.
CNA
Hospice of Chattanooga
01.2014 - 01.2018
- Worked as a healthcare provider for actively dying patients.
Office Manager/ Tech Support
NATIONAL HEALTHCARE
01.2012 - 01.2014
- Managed the main office, including billing, phone support, filing, and customer service.
CNA/Office Manager/ Tech support
NATIONAL HEALTHCARE
01.2005 - 01.2012
- Assisted elderly patients with activities of daily living on the floor.
Education
High School Diploma -
Gordon Lee Memorial High School
Chickamauga Georgia01-2006
Skills
- Office administration
- Schedule coordination
- Customer service
- Payroll
- Human resources
- Process optimization
- Expense management
- Payroll administration
- Employee relations
- EMR Systems
- Critical Thinking
- Problem Solving
- Expense management and finance
- Teamwork
- Listening
- Staff development
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Area Office Coordinator-AOC
Hospice of Chattanooga
01.2026 - Current
Business Office Manager
Hospice of Chattanooga
01.2021 - Current
CTA/Office Manager
Hospice of Chattanooga
01.2018 - Current
CNA
Hospice of Chattanooga
01.2014 - 01.2018
Office Manager/ Tech Support
NATIONAL HEALTHCARE
01.2012 - 01.2014
CNA/Office Manager/ Tech support
NATIONAL HEALTHCARE
01.2005 - 01.2012
High School Diploma -
Gordon Lee Memorial High School