Brandi Shields
The Bronx,NY
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2
2
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Assistant Store Manager
Spirit Halloween Store
Westchester, NY
06.2026 - 11.2026
- Supervised daily store operations in seasonal costume retail environment.
- Supported store manager with scheduling, staffing, and shift coverage.
- Trained associates on sales floor service and register procedures.
- Assisted customers with costume selection, sizing, and accessory needs.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
JD Sporting Goods
Floor Sales Associates
The Bronx, New York
02.2025 - 05.2026
- Supervised daily store operations in seasonal costume retail environment.
- Supported store manager with scheduling, staffing, and shift coverage.
- Trained associates on sales floor service and register procedures.
- Restocked merchandise and maintained organized sales floor displays.
- Resolved customer concerns with calm, professional communication.
- Checked inventory levels and reported low-stock items to management.
- Promoted store policies and current sales offers to shoppers.
- Supported fitting room service and returned items to proper sections.
- Collaborated with team members to keep retail areas clean and ready.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cashier/Floor Manager
Sky Zone Trampoline Park
Westchester, NY
09.2020 - 12.2024
- Supervised daily store operations in seasonal costume retail environment.
- Supervised sales floor operations and supported daily store priorities.
- Supported store manager with scheduling, staffing, and shift coverage.
- Trained associates on sales floor service and register procedures.
- Trained new associates on floor procedures and customer service basics.
- Assisted customers with issues, requests, and service questions.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Communicated updates, policies, and expectations to team members.
- Enforced safety, cleanliness, and compliance across active floor areas.
- Maintained a safe, clean and organized floor environment.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
Sales Associate
Marshalls Department Store
The Bronx, NY
04.2020 - 11.2022
- Assisted customers with product selection and store questions.
- Restocked merchandise and maintained organized sales floor displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
Associates - Business Administration
CDCC
09.2016 - 11.2018
GED/Highschool Diploma
The Bronx, NYSkills
- Inventory management
- Cash management
- POS systems
- Schedule coordination
- Store merchandising
- Stock control
- Customer service
- Team supervision
- Staff training
- Sales growth
- Problem solving
- Conflict resolution
- Attention to detail
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Assistant Store Manager
Spirit Halloween Store
06.2026 - 11.2026
JD Sporting Goods
Floor Sales Associates
02.2025 - 05.2026
Cashier/Floor Manager
Sky Zone Trampoline Park
09.2020 - 12.2024
Sales Associate
Marshalls Department Store
04.2020 - 11.2022
Associates - Business Administration
CDCC
09.2016 - 11.2018
GED/Highschool Diploma