Brandi Simms
Cibolo
Summary
Detail-oriented administrative and customer service professional with 5+ years of experience supporting clients, maintaining accurate records, resolving account issues, and working within highly regulated insurance and financial environments. Skilled in data entry, documentation management, CRM systems, and maintaining confidentiality while meeting quality and productivity standards. Recognized for strong organizational abilities, attention to detail, and a commitment to delivering accurate, timely support in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Representative
GEICO
07.2025 - Current
- Maintain accurate customer records and update policy information in multiple systems while ensuring compliance with company guidelines.
- Process high volumes of customer inquiries and documentation with a strong focus on data accuracy and attention to detail.
- Research and resolve account discrepancies, ensuring timely and effective solutions.
- Utilize CRM and case management tools to document customer interactions and maintain complete records.
- Protect confidential customer information and adhere to regulatory and company requirements.
- Collaborate with internal teams to support efficient workflow and service delivery.
Financial Service Representative
FirstSource
07.2024 - 07.2025
- Assisted members with account maintenance, inquiries, and financial transactions while ensuring data integrity.
- Processed customer requests accurately within established procedures and regulatory guidelines.
- Utilized multiple software systems to maintain records and document interactions.
- Protected sensitive financial information and maintained confidentiality at all times.
- Delivered high-quality customer support in a fast-paced, high-volume environment.
Claims Representative
Asurion
07.2021 - 07.2024
- Managed detailed claim files, entering and maintaining critical data with a high degree of accuracy.
- Reviewed documentation for completeness and compliance with company standards.
- Communicated with customers and third parties to gather, verify, and update information.
- Tracked multiple cases simultaneously while meeting strict deadlines and service-level expectations.
- Identified and resolved data inconsistencies to support efficient claims processing.
- Maintained thorough electronic records and ensured proper documentation throughout the claims lifecycle.
Education
High School Diploma -
Grassfield High School
Chesapeake, VA06-2012
Skills
- Data Entry & Data Accuracy
- Database & Records Management
- Documentation Review & Maintenance
- Microsoft Office Suite (Excel, Word, Outlook, Teams)
- CRM & Case Management Systems
- Administrative Support
- Quality Assurance & Compliance
- Customer Service Excellence
- Problem Solving & Critical Thinking
- Time Management & Prioritization
- Confidential Information Handling
- Written & Verbal Communication
- Process Improvement Support
- Cross-Functional Collaboration
Certification
- Personal Lines Auto Licenses
Timeline
Service Representative
GEICO
07.2025 - Current
Financial Service Representative
FirstSource
07.2024 - 07.2025
Claims Representative
Asurion
07.2021 - 07.2024
High School Diploma -
Grassfield High School