Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeGig WorkLocation Preference
RemoteOn-SiteHybridLocation: Minneapolis, MNShreveport, LAPhoenix, AZ
Open to relocation: Yes
Open To Work
Hi, I’m
BRANDI SNOW
Gulfport,MS
Work Preference
Summary
Empathetic Customer Support professional with 15+ years of experience navigating complex, high-stakes environments. Skilled in translating intricate rules into clear language and defusing high-stress situations. A reliable team player who excels in structured workflows and is dedicated to achieving transformative outcomes for individuals facing critical financial decisions.
Overview
3
years of post-secondary education
21
years of professional experience
Work History
CLEAN by BrandiGulfport, MS
Self-Employed Client Consultant & Coordinator
09.2025 - Current
Job overview
- Operates an independent client service business, managing end-to-end client communication, personalized project matching, and financial invoicing.
Comfort Inn & SuitesGulfport, MS
Front Desk Agent
03.2024 - 08.2024
Job overview
- Managed the full guest lifecycle, acting as the primary point of contact for resolving account inquiries, billing discrepancies, and complex reservation adjustments.
- Audited and resolved system date mismatches and inaccurate online pricing quotes on the fly, protecting company revenue while ensuring complete guest satisfaction.
- Utilized structured internal reservation systems to accurately document guest preferences, room assignments, and multi-line service adjustments.
- De-escalated intense, stressful client arrivals by actively listening, providing immediate clarity, and applying tailored discounts that saved clients hundreds of dollars.
Strawn's Eat ShopsShreveport, LA
Server / Lead Trainer
01.2005 - 12.2023
Job overview
- Delivered high-volume customer care for 18 years, building a massive base of recurring clients through trusted relationship building and consistent service delivery.
- Mentored and onboarded incoming support staff on operational best practices, cash reconciliation compliance, and customer interaction standards.
- Analyzed historical weekend service data to proactively project inventory needs, ensuring seamless operational workflows across teams.
- Acted as a vital liaison between frontline personnel and senior leadership to raise hand early on workflow gaps and implement practical solutions.
Blueprint NutritionShreveport, LA
Warehouse Associate
04.2022 - 05.2023
Job overview
- Processed and verified time-sensitive customer orders, ensuring accuracy in shipping and meeting deadlines.
- Utilized ShipStation to manage incoming shipments and print labels while maintaining accurate inventory records.
- Collaborated with team members to optimize facility layouts, enhancing team speed and minimizing order friction points.
Skills
- Project management
- Budget management
- Resource allocation
- Client communication
- Account management
- Lead generation
- Customer focus
- Team collaboration
- Conflict resolution
- Time management
- Customer service
- Relationship management
Education
Southern New Hampshire UniversityManchester , Nh
B.S. from Business / Marketing
01.2023 - 06.2026
University Overview
In Progress ONLINE
Lake Crystal-Wellcome Memorial SecondaryLake Crystal, MN
High School Diploma
University Overview
Awards And Acknowledgements
Awards And Acknowledgements
ServSafe Food Handler, Forklift Certified (Instawork), Pallet Jack Certified (Instawork), Rust Consulting, Minneapolis, MN, 01/01/99, 12/31/00, American Express, Minneapolis, MN, 01/01/00, 12/31/01, English, Authorized to work in the US for any employerTimeline
Self-Employed Client Consultant & Coordinator
CLEAN by Brandi
09.2025 - Current
Front Desk Agent
Comfort Inn & Suites
03.2024 - 08.2024
Southern New Hampshire University
B.S. from Business / Marketing
01.2023 - 06.2026
Warehouse Associate
Blueprint Nutrition
04.2022 - 05.2023
Server / Lead Trainer
Strawn's Eat Shops
01.2005 - 12.2023
Lake Crystal-Wellcome Memorial Secondary
High School Diploma