Brandi Surratt
Albemarle,NC
Summary
- Hard working and detail-oriented with experience as a Chiropractic Assistant and diverse roles in healthcare and customer service. Excelled in patient support and time management, significantly enhancing patient understanding and office efficiency. Skilled in using Chirotouch and Microsoft word. Adept at maintaining professionalism, confidentiality and upholding HIPAA protocol while giving compassionate care for improved patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Andrew Chiropractic
Albemarle, NC
06.2023 - 11.2024
- Answered phones to respond to patient questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits.
- Input patient data into computer system using Chirotouch and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care and exams, ensuring accurate documentation and treatment plans.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Promoted office efficiency, coordinating charts, patient check in, completing exam forms, and helping patients with diverse needs.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
Chiropractic Assistant
Curlee Chiropractic
Albemarle
04.2022 - 06.2023
- Directed patients to treatment rooms, fielded questions and prepared patients for treatment.
- Performed electric muscle stimulation, mechanical traction, whirlpool bed and ultrasounds.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled patient appointments
- Completing financial reports for insurance, credit cards etc.
Pharmacy Aide
Concord Pharmacy And Surgical Supply
Concord
12.2020 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Unloaded truck orders and organized medications.
- Prescription delivery to patients.
- Completed inventory orders as needed to ensure patients needs.
Front of House
Chik-Fil-A
Albemarle
07.2018 - 10.2019
- Managed day-to-day FOH operations to provide quality service and products.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Performed cash handling activities and gave correct change.
Education
High School -
West Stanly High School
Oakboro, NC06.2020
Skills
- Problem solving
- Time management
- Detail-oriented
- Customer service
- Work ethic
- Patient support
Certification
Chiropractic Assistant Level 1
Timeline
Chiropractic Assistant
Andrew Chiropractic
06.2023 - 11.2024
Chiropractic Assistant
Curlee Chiropractic
04.2022 - 06.2023
Pharmacy Aide
Concord Pharmacy And Surgical Supply
12.2020 - 03.2022
Front of House
Chik-Fil-A
07.2018 - 10.2019
High School -
West Stanly High School