Makenna Shaw
Oregon City
Summary
Proficient Chiropractic Assistant with a background in patient intake and treatment support. Excels in electronic health records and customer relationship management, ready to drive positive patient experiences and streamline operational processes.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
Kehr Chiropractic
La Grande
01.2025 - Current
- Assisted patients with scheduling appointments and managing front desk operations.
- Prepared treatment rooms, ensuring cleanliness and organization for optimal patient care.
- Educated patients on treatment plans and provided instructions for home exercises.
- Coordinated patient intake processes, including collecting personal and insurance information.
- Maintained patient records accurately using electronic health record systems.
- Supported chiropractors during treatments by preparing necessary equipment and tools.
- Communicated effectively with patients to address questions and concerns promptly.
- Managed inventory of office supplies, ensuring adequate stock levels at all times.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Scheduled appointments for patients both in person and over the phone.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Ensured cleanliness of equipment used during treatments.
- Greeted patients, verified insurance and collected co-payments.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Trained new staff on office procedures and patient care techniques.
- Processed patient payments and handled billing inquiries.
- Contacted medical facilities to schedule patients for admission.
Bartender, Waitress, Kitchen Assistant
Tap That Growlers LLC
La Grande
03.2022 - 02.2025
- Served a variety of craft beers to customers with expertise and enthusiasm.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Engaged with customers to provide recommendations based on their preferences.
- Operated cash registers and managed transactions efficiently throughout service.
- Assisted in training new bartenders on service techniques and menu knowledge.
- Checking identification of customers to verify age requirements for alcoholic beverage purchases.
- Cleaning and stocking glassware, bar equipment, and workstations.
- Interacting with customers to ensure their satisfaction with food items and beverages served.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Keeping bar area clean, organized, stocked, presentable, sanitary conditions free from debris and garbage at all times.
- Adhering to all applicable laws related to serving alcoholic beverages including state liquor laws.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Handling multiple tasks simultaneously while maintaining attention to detail.
- Utilizing POS systems for order entry accuracy and efficient payment processing.
- Cross-training on various roles within the restaurant and bar operations.
- Ensuring that all food items are prepared according to company standards and specifications.
- Attending staff meetings and training sessions as required by employer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
La Grande High School
La Grande, OR06-2024
Skills
- Patient care
- Electronic health records
- Treatment coordination
- Patient intake processes
- Medical billing
- Customer relationship management
- Appointment scheduling
- Facility communication
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Therapy delivery
- Medical front desk management
- Stress management techniques
- Electric muscle stimulation
- Task prioritization
References
References available upon request.
Timeline
Chiropractic Assistant
Kehr Chiropractic
01.2025 - Current
Bartender, Waitress, Kitchen Assistant
Tap That Growlers LLC
03.2022 - 02.2025
High School Diploma -
La Grande High School